IT Support Technician - Assisted Lives
About this role
admin@assistedlives.co.uk 01274 725 012 07963 511 771 Ovaicon-facebook-logo-1 Twitter Linkedin-in Instagram July 15, 2026 Recruitment Assisted Lives IT Support Technician About the Role We are seeking a reliable and proactive IT Support Technician to provide day-to-day technical support to staff and ensure the smooth operation of our organisation’s IT systems and equipment. This role will be responsible for supporting staff with IT issues, managing user accounts and devices, maintaining IT hardware, and ensuring systems remain secure and operational. The successful candidate will play a key role in supporting staff across the organisation and ensuring that IT resources are set up correctly and maintained to a high standard. Key Responsibilities Hardware & Device Management Set up and configure laptops, monitors, docking stations, keyboards, and other IT equipment for staff. Configure and deploy mobile phones and other devices used by employees. Install operating systems, Microsoft 365 applications, and required business software. Diagnose and resolve hardware faults or arrange repairs where required. Maintain office printers and troubleshoot printing issues. Configure network printers and manage staff access to shared printers. User Account Administration Create, modify, and remove user accounts across Microsoft 365 and internal systems. Assign appropriate system permissions and access rights in line with company policies. Manage password resets and account access issues. Ensure accounts are disabled and access removed promptly when staff leave the organisation. New Starter & Leaver IT Setup Prepare laptops, user accounts, and system access for new starters before their first day. Ensure new staff have the correct access to systems and applications required for their role. Recover equipment and disable accounts for leavers. Coordinate with management or HR to ensure timely onboarding and offboarding. Technical Support Provide first-line IT support to staff experiencing technical issues. Diagnose and resolve problems relating to: Laptops and desktop computers External monitors and docking stations Printers and scanners Microsoft 365 applications Internet and network connectivity Escalate complex technical issues to external IT providers when necessary. IT Asset Management Maintain an up-to-date inventory of all IT equipment including laptops, phones, monitors, and peripherals. Track device allocation to staff members. Manage the return, reallocation, and disposal of IT equipment when required. Software Installation & Updates Install approved software applications on staff devices. Ensure systems receive required security updates and software patches. Assist staff with troubleshooting software-related issues. Basic Network Support Assist with troubleshooting network connectivity issues including Wi-Fi and wired connections. Provide basic support for office networking equipment where required. Work with external providers to resolve network or internet service issues. IT Security & Device Protection Ensure laptops, mobile devices, and other equipment comply with company security standards. Configure device security settings such as encryption, password protection, and antivirus software. Support the implementation of device management and security policies. Backup & Data Support Assist with maintaining data backup procedures where applicable. Support staff with basic data recovery requests when possible. Documentation & Process Improvement Maintain documentation of IT systems, device configurations, and procedures. Record common technical issues and solutions to improve support efficiency. Contribute to improving internal IT processes and workflows. Vendor & Supplier Liaison Liaise with external IT suppliers and service providers for equipment procurement, repairs, or technical support. Coordinate with vendors regarding printer servicing or hardware maintenance. Support for IT Projects Assist with IT system rollouts, device upgrades, and technology implementations. Support organisational IT improvements and digital initiatives where required. Person Specification Essential Skills & Experience Experience supporting Windows laptops and Microsoft 365 Experience troubleshooting hardware and software issues Knowledge of user account administration and permissions Basic understanding of networking and printers Strong problem-solving skills Ability to explain technical issues clearly to non-technical staff Desirable Skills Experience with Microsoft 365 Admin Centre Experience supporting SharePoint or Microsoft Teams Experience with device management tools (e.g. Intune or similar) Experience maintaining IT asset inventories Personal Attributes Strong organisational skills Excellent communication and customer service skills Ability to manage multiple support requests effectively Reliable and trustworthy when handling company systems and data Proactive approach to identifying and resolving issues Location: Bradford (Office Based) Job Type: Full-time Job Category: Administration Job Type: Full Time Job Location: Bradford Office APPLY NOW Previous Rota Coordinator Next Human Resources Officer Add Your Heading Text Here Add Your Heading Text Here Quick Link About Us Contact Us Work With Us Day Services Palliative Care Social Inclusion Home Care Supported Living Contacts Bradford Office First Floor, Auburn House, 42 Upper Piccadilly, Bradford BD1 3NU 01274 725 012 07963 511 771 admin@assistedlives.co.uk Birmingham Office Suite 4, 475 Bordesley Green East, Stechford, Birmingham, B33 8PP 01216 636 977 Worcester Office Suite 5, First Floor, Polysec House, Blackpole Trading Estate West. Hindlip Lane., Worcester, WR3 8TJ 01527 313 690 Copyright 2025 by AssistedLives.
What this role is, and what else it is called
Employers in Birmingham advertise this kind of work as IT Support Technician, Technical Support Analyst, IT Technician for Central Projects and Projects completed as IT Technician for Central Projects too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Birmingham, advertised as on-site.
About hiring at Assistedlives
Assistedlives has 1 other live technology role on its careers page. See all Assistedlives roles, salaries and stack.
How this role compares to the market
353 live UK roles list Microsoft 365 right now, from 149 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Birmingham has 176 live IT vacancies across 72 employers, with a median advertised salary of £40,000. Browse Birmingham roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Assistedlives's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in West Midlands.