IT Support
About this role
About School of Coding & AISchool of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical to keeping staff and students productive, connected and secure.About the roleWe are looking for a hands on and dependable IT Support Officer to take ownership of day to day hardware support across the organisation.This role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up to date technology.This is a practical role for someone who enjoys solving problems, staying organised and being the go to person for IT support across the business.What you'll be doingAs an IT Support Officer, you will:Set up, configure and deploy laptops and other IT equipment for new starters and existing staffProvide 1st and 2nd line technical support for hardware, software, user access and general IT issuesTroubleshoot laptop, printer, connectivity, peripheral and account related issuesEnsure staff and student devices are kept up to date with required software, patches and security updatesManage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availabilitySupport user onboarding and offboarding, including device setup, account creation, permissions and asset recoveryMaintain IT asset registers and ensure all devices are logged, tracked and properly assignedEscalate more complex issues where needed and work with third party suppliers or support partners to resolutionSupport the maintenance of Google Suite or similar business systems, including password resets, user setup and access supportAssist with maintaining basic IT security standards across devices and usersHelp ensure IT support processes are organised, documented and followed consistentlyProvide responsive, user friendly support to staff with varying levels of technical confidence What we're looking forYou are practical, organised and comfortable dealing with a high volume of day to day IT issues.
What this role is, and what else it is called
Employers in Birmingham advertise this kind of work as IT Support Technician, Technical Support Analyst, IT Technician for Central Projects and Projects completed as IT Technician for Central Projects too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Birmingham, advertised as on-site.
How this role compares to the market
352 live UK roles list Microsoft 365 right now, from 147 employers. The median advertised salary is £38,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Birmingham has 176 live IT vacancies across 72 employers, with a median advertised salary of £40,000. Browse Birmingham roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Schoolofcodinguk's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in West Midlands.