Technical Support Technician (Tier 2) - Exacom®
About this role
Get Started Technical Support Technician (Tier 2) Technical Support (Tier 2) Position Located in New Hampshire Technical Support Technician (Tier 2) 2025-04-04T15:37:47+00:00 The Tier 2 Technician will be the primary point of contact for our customers in need of technical assistance. This position will be responsible for managing multiple issues across the globe simultaneously. The position will occasionally require trips for product installation in the New England area. The Tier 2 Technician will work closely with production on system builds and with Tier 3 on software bugs. Job Title Technical Support Technician (Tier 2) Job Type Full-Time Job/Office Location Manchester, NH, United States Interested In Joining Our Team? Discover Exacom Apply Now Desired Skills & Experience Essential Duties/Responsibilities The escalation point for issues being escalated from Tier 1 (resellers) and Field services Responsible for break/fix actions Effectively managing support tickets in a controlled ticket system Work continuously to increase Tier 1 product knowledge by reviewing escalated cases on a weekly basis Enhance internal technical knowledge base as new information comes to light Local installation of products (Typically within driving distance of Manchester NH) Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved Stage computer hardware, software, and deploy images (Experience with Clonezilla, RAID setup, and drive partitioning is a plus) Qualifications Ability to demonstrate strong analytical and problem-solving skills. Excellent written communication and verbal skills, as well as strong listening skills Ability to handle multiple priorities Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions Education and/or Experience The ideal candidate will have a degree in IT or systems management with 2 years of experience Must have in-depth knowledge of various Microsoft Windows Operating systems, MS SQL database, LAN/WAN networking and IT network experience Experience with VoIP phone systems or P25 radio systems Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions Experience in complex software systems Experience with general communication equipment Basic Microsoft Office skills Other Requirements Ability to lift 100 lbs Component-level soldering skills Shipping, receiving and data entry for inventory tracking as needed About Exacom Exacom is a leading provider of multi-media recording solutions for public safety, homeland security, defense, utilities, and transportation applications. We are known for a longstanding and ongoing commitment to providing quality engineered solutions and outstanding customer service. Exacom accomplishes this through innovation from remarkable talent. To Apply: Preferred contact time: Daytime Evening Please attach your resume: By using this form I agree with the storage and handling of my data by this website.
What this role is, and what else it is called
Employers in Manchester advertise this kind of work as IT Support Engineer, Managed Services Field Support Specialist (FSS), Engineering Technical Support Apprentice - UK and Tech Support Engineer – Manchester Office Based too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Manchester, advertised as on-site.
About hiring at Exacom
Exacom has 3 other live technology roles on its careers page, across IT Support & Service Desk, DevOps, Platform & SRE and Software Engineering. Elsewhere in its adverts Exacom asks for Python, Java, C#, C++ and JavaScript. We have been observing Exacom hiring technology staff since June 2026. See all Exacom roles, salaries and stack.
How this role compares to the market
1,145 live UK roles list SQL right now, from 480 employers. The median advertised salary is £60,000; 26% are advertised as remote. Browse SQL roles.
Manchester has 330 live IT vacancies across 135 employers, with a median advertised salary of £40,000. Browse Manchester roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Exacom's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in North West.