Service Desk - Linux & MacOS
About this role
Service Desk Analyst – Linux & macOSAbout MethodsMethods is a £100M+ IT Services Consultancy that partners with central government departments, agencies, and commercial organisations to deliver meaningful digital transformation. Established over 30 years ago and UK-based, we combine expertise in transformation, delivery, technology, and collaboration to create people-centred solutions that deliver lasting value.Predominantly focused on the public sector, whilst continuing to expand its private sector presence, Methods combines deep consulting expertise with the capability and scale of the Alten Group, which acquired Methods in 2022.Role OverviewWe are seeking a Service Desk Analyst with strong technical support and troubleshooting experience across Red Hat Enterprise Linux (RHEL) and macOS environments. The role will provide first-line and second-line support for users, devices, applications, access and connectivity issues.Key ResponsibilitiesProvide technical support and troubleshooting for Linux and macOS users.Diagnose operating system, application, hardware, network and access issues.Manage incidents, document resolutions and escalate complex issues appropriately.Support user accounts, authentication, permissions and security controls.Support device enrollment, compliance and configuration through MDM platforms.Assist with software installation, patching and operating system updates. Linux / RHEL SkillsConfident Linux command-line and shell usage.File, directory, permissions, user and group management.Log and system monitoring using journalctl, tail, systemctl and similar tools.Troubleshooting CPU, memory, disk and service issues.RHEL package management using dnf and Red Hat Subscription Management.Basic SELinux and firewalld knowledge.Troubleshooting login, SSH, disk encryption and access issues.Basic TCP/IP, DNS, Wi-Fi and VPN troubleshooting.Network testing using tools such as ping, traceroute and nc.macOS SkillsGood understanding of macOS Tahoe 26, Finder and System Settings.Troubleshooting local and Microsoft Entra ID-managed accounts.Password, authentication, Keychain and permissions troubleshooting.Experience with Apple Business Manager (ABM) and MDM solutions such as Intune and/or Jamf.Troubleshooting device enrollment, compliance and management profiles.Application installation and troubleshooting using DMG, PKG, App Store and Company Portal.Understanding of FileVault, Gatekeeper, firewall, System Extensions and security controls.Troubleshooting macOS and application updates and patching.Diagnostic ToolsExperience with:Linux: Terminal, journalctl, systemctl, dnf and network diagnostic tools.macOS: Activity Monitor, Console, System Information, Disk Utility, Keychain Access and Terminal.MDM: Intune and/or Jamf management consoles.Essential ExperiencePrevious Service Desk, Desktop Support or Technical Support experience.Practical experience supporting Linux and macOS in an enterprise environment.Good networking, security and endpoint-management knowledge.Strong troubleshooting and analytical skills.Excellent communication and customer-service skills.Ability to work independently, prioritise incidents and escalate where required.DesirableRHEL certification or equivalent experience.Experience with Microsoft Entra ID, Intune, Jamf and Apple Business Manager.ITIL/service-management experience.Experience working in a security-conscious enterprise environment. Methods is passionate about its people.
What this role is, and what else it is called
Employers in Manchester advertise this kind of work as IT Support Engineer, Managed Services Field Support Specialist (FSS), Engineering Technical Support Apprentice - UK and Tech Support Engineer – Manchester Office Based too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Manchester, advertised as on-site.
About hiring at Methodsdigital
Methodsdigital has 4 other live technology roles on its careers page, across Data, AI & Machine Learning, IT Support & Service Desk and Networks & Telecommunications. Of those, 40% are advertised as fully remote and 40% as hybrid. Elsewhere in its adverts Methodsdigital asks for Azure, Kafka, SQL, Databricks and Microsoft 365. See all Methodsdigital roles, salaries and stack.
How this role compares to the market
605 live UK roles list Linux right now, from 229 employers. The median advertised salary is £65,000; 24% are advertised as remote. Browse Linux roles.
Manchester has 330 live IT vacancies across 135 employers, with a median advertised salary of £40,000. Browse Manchester roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Methodsdigital's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in North West.