Apprentice IT Support Engineer | Astaris IT Support
About this role
Apprentice IT Support Engineer 9th February 2026 40 HOURS PER WEEK SALARY £16,500 HOURS MONDAY – FRIDAY 9:00 – 17:00 Posted 9/Feb/26 We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South. We are now seeking an enthusiastic IT apprentice to join our engineering team. The successful applicant will demonstrate a passion for IT and technology and wanting to start an IT career. They will need to be committed, hard working and have a strong work ethic. They will be a good communicator and have a personable and outgoing personality. The main purpose of the apprenticeship will be to support the Engineering Team in carrying out their day to day duties and to provide 1st Line Support (progressing to 2nd line) to the clients on a daily basis. To accompany the ‘engineering team’ on site-visits and when you have gained sufficient skills, visit sites alone. In conjunction with the apprentice training programme we aim to train you in the following areas: Answer incoming calls Taking down accurate information notes, including name, telephone number, company and reason for call Awareness of your surroundings and activities of your co workers so that you can identify team needs and actively participate/volunteer Raising Zoho Desk tickets with detailed information regarding the customer query and assign to relevant engineer/person Taking accurate study notes that can be referred to and followed without reference to a senior if necessary Learn/progress to desktop setup and configuration using NinjaOne Learn/progress to remote/desk side support of desktops, laptops, peripherals (including Network Printers) Learn/progress to network installations, support and usage Learn/progress to software/hardware support, installation and troubleshooting Learn/progress to VoIP systems configuration, deployment and troubleshooting Learn/progress to configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification Familiarising self and learn business operating systems /applications including , Windows 11, ChromeOS, Server 2025, Google Workspace & Office 365 Progression to analysing problems, finding solutions and implementation Learning how to plan workload using Zoho Projects Communicating with internal and external based people efficiently and effectively Client onsite support Learning about Ninja & Datto backup/restores Writing and recording all processes associated within the Engineering role in Zoho Learn using Scribe To be accountable for logging, actioning and completing tasks – closing tickets with Zoho Desk Great communication within the team and to the clients To actively engage in internal and external learning and training in order to achieve and acquire skills associated with IT Support Engineer role (includes vendor certifications) To support engineering team as instructed by line manager and senior management Escalating issues to management as appropriate Undertaking other reasonable duties as instructed by senior management PERSONAL ATTRIBUTES Punctual with excellent time management skills Work on own initiative and as part of a flexible team Outgoing, communicative at all levels Confident, self aware Tenacious, driven Great attention to detail SKILLS REQUIRED Microsoft Word, Excel / Google Docs, Sheets Good telephone skills Excellent written and spoken English Google Workspace experience desirable PERKS OF THE JOB Modern, spacious working environment Monthly Fun Fridays Periodic Fun days out Birthday Bonus Day off Car parking Business mileage & expenses 28 days holiday per year ( includes bank holidays) If you think you have the enthusiasm and drive to join our team we would love to hear from you.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a graduate or junior IT Support & Service Desk role in the UK, advertised as fully remote, so it is open to candidates working from home.
About hiring at Astaris
Astaris has 3 other live technology roles on its careers page. Of those, 50% are advertised as fully remote and 0% as hybrid. Where Astaris states a salary, the median advertised ceiling is £21,250 across 4 roles. We have been observing Astaris hiring technology staff since June 2026. See all Astaris roles, salaries and stack.
How this role compares to the market
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Graduate and junior roles make up 413 of the live UK IT market and advertise a median of £30,000.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Astaris's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.