IT Helpdesk Technician | Careers at Synergi Tech
About this role
IT Helpdesk Technician Full-time • Lincoln, UK (Office-based) • Negotiable salary depending on experience Join our helpdesk team in Lincoln and be the first point of contact for our clients' IT support needs. Deliver exceptional remote technical support, resolve issues efficiently, and help businesses stay productive from the comfort of our modern head office. Apply Now Email us your CV About the Role As an IT Helpdesk Technician at Synergi Tech, you'll be a vital member of our support team, providing first-class technical assistance to our diverse client base. Based in our Lincoln head office, you'll use remote support tools, phone, and email to diagnose and resolve IT issues, ensuring our clients' businesses run smoothly. This is an excellent opportunity for someone who is passionate about technology and customer service. You'll work with a wide range of technologies, from Microsoft 365 and networking to hardware troubleshooting and software applications. Your ability to communicate clearly and empathetically with users whilst solving their technical challenges will be key to your success. Unlike our field-based role, this position does not require a driving licence as all support is delivered remotely from our office. You'll work alongside a supportive team of experienced technicians who are always ready to help and share knowledge. Key Responsibilities Provide first-line technical support to clients via phone, email, and remote support tools Diagnose and resolve hardware, software, and network issues remotely Log and manage support tickets using our helpdesk system, ensuring timely resolution Escalate complex technical issues to senior technicians or field-based engineers when required Support Microsoft 365 environments including Exchange Online, SharePoint, and Teams Assist with user account management in Active Directory and cloud platforms Configure and troubleshoot desktop and laptop systems, printers, and peripherals Provide guidance on software applications and best practices to end users Document solutions and contribute to our knowledge base Monitor system alerts and proactively address potential issues Maintain excellent customer service standards and build positive client relationships Required Skills and Experience Strong technical knowledge of Microsoft Windows desktop and server operating systems Experience with Microsoft 365 administration and troubleshooting Understanding of networking fundamentals including TCP/IP, DNS, and DHCP Familiarity with remote support tools and helpdesk ticketing systems Excellent problem-solving and analytical skills Outstanding communication skills with a customer-focused approach Ability to explain technical concepts to non-technical users clearly and patiently Strong organisational skills and ability to prioritise multiple tasks Professional telephone manner and written communication skills Self-motivated with a positive attitude and team-player mentality Advantageous Skills Whilst not essential, experience in any of the following areas would be beneficial: Previous experience in an IT helpdesk or support role Knowledge of Ubiquiti UniFi networking products Experience with VoIP phone systems and unified communications Familiarity with backup and disaster recovery solutions Understanding of cyber security principles and best practices Experience with mobile device management (MDM) platforms Knowledge of macOS and Linux operating systems Relevant industry certifications (CompTIA A+, Microsoft certifications, ITIL Foundation, etc.) What We Offer Competitive salary based on our transparent banding system, negotiable depending on experience Office-based role in our Lincoln head office with a supportive team environment Comprehensive training programme and ongoing professional development Clear career progression pathway to senior technical roles Modern office facilities with the latest IT equipment and tools Flexible working hours with occasional hybrid working options Generous holiday allowance and comprehensive benefits package Regular salary reviews and performance-based progression Opportunity to gain exposure to diverse technologies and industries Supportive team culture with regular team events and knowledge sharing sessions About Our Salary Banding System At Synergi Tech, we operate a transparent salary banding system that ensures fair compensation based on your experience, skills, and the value you bring to our support services. All salaries are negotiable depending on your experience level, and we conduct regular reviews to ensure your compensation grows with your capabilities and contributions. During the application process, we'll discuss your expectations and find a salary that reflects your worth and aligns with our banding structure. We believe in rewarding talent fairly and providing clear pathways for career progression and salary advancement. Ready to Join Our Team? If you have strong technical skills, excellent customer service abilities, and want to work in a supportive office environment, we'd love to hear from you.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised as hybrid, splitting time between home and the office.
About hiring at Synergitech
Synergitech has 3 other live technology roles on its careers page, across Software Engineering and IT Support & Service Desk. Of those, 0% are advertised as fully remote and 50% as hybrid. Elsewhere in its adverts Synergitech asks for PHP, Vue, Node.js, Laravel and MySQL. We have been observing Synergitech hiring technology staff since June 2026. See all Synergitech roles, salaries and stack.
How this role compares to the market
605 live UK roles list Linux right now, from 229 employers. The median advertised salary is £65,000; 24% are advertised as remote. Browse Linux roles.
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Synergitech's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.