IT Support Analyst - 2nd Line x 2

About this role

IT Support Analyst -2nd Line - £30k - Bradford Or Liverpool Duties and Responsibilities  Provide support to Trust technical infrastructure and end user computing, including strong technical support and customer experience; and effective and efficient first line resolutions across the Trust.  Provide central IT service functions, including the management of incident and problem tickets and the purchasing of assets.  Centrally manage service desk tickets for all of the IT services team, including SLA escalations, technical escalations, managerial reporting, operating the service desk switchboard and responding to email requests.  Responsible for troubleshooting and resolving tickets upon first contact.  Responsible or the management and maintenance of active directory including group policy, account management and account automation.  Responsible for visiting academies across the Trust to support IT site services, including assistance on problem escalation, triage and covering for staff absences.  Deliver training courses on all new technical initiatives or within refresh projects as and when required.  Remote monitoring and trend analysis of analytical data from all infrastructure components.  Network troubleshooting and deployment, including fire walls, proxy services, content filtering and wired and wireless networks.  Responsible for the support of all corporate applications.  Ensure servicing and maintenance schedules are undertaken at the most operationally / convenient times.  Understand, interact and fall in line with departmental planning strategies, such as PMP.  Complete and file service tickets in the service desk system for self and team.  Record major incidents, remedial activity and future actions.  Manage all IT infrastructure documentation; following, and improving on, change management activities.  Ensure service resources are available where and when needed with appropriate skills across all teams.  Work as part of a larger team to support multiple academies.  Participate in the Trust coaching process.  Engage fully in the Trust appraisal process to fulfil personal potential and be able to participate effectively in the implementation of the Trust’s goals and improvement plan.  Attend meetings / training and carry out administrative tasks and duties as specified on the Trust calendar.  Consistently implement all Trust policies.  Contribute to decision-making and consultation procedures.  Report any safeguarding concerns immediately to a Designated Safeguarding Lead.  Carry out any other reasonable duties as requested by the IT Services Manager.

What this role is, and what else it is called

Employers in Liverpool advertise this kind of work as Geospatial Technical Support Manager, Customer Success and Support Analyst, IT Support Apprentice and ICT Support Technician Apprentice too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Liverpool, advertised as fully remote, so it is open to candidates working from home.

About hiring at Evolve ERP

Evolve ERP has 2 other live technology roles on its careers page, across IT Support & Service Desk and Enterprise Applications. Of those, 67% are advertised as fully remote and 0% as hybrid. We have been observing Evolve ERP hiring technology staff since May 2026. See all Evolve ERP roles, salaries and stack.

How this role compares to the market

Liverpool has 38 live IT vacancies across 23 employers, with a median advertised salary of £40,000. Browse Liverpool roles.

Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.

Detected on Evolve ERP's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in North West.