Customer Success and Support Analyst
About this role
Last chance: Switch to PASS this summer, get a £200 gift card | Get started Talk to us Book a tour Join the team shaping the future of care We’re building tech that helps real people. Come and be part of something that matters. See current roles Contact us What does a career at PASS look like? At PASS, we create software that helps care teams do their best work. That means less stress, more time for people, and better care all round. We’re growing fast and we’re looking for kind, curious and motivated people to grow with us. Whether you’re into design, coding, customer support or helping new clients get started – there’s a place for you here. We work hard, we look after each other, and we’re proud of what we do. Sound like your kind of place? Take a look at our open roles. Explore available roles Take a look at our current openings below. If there’s nothing that fits right now, we’d still love to hear from you – feel free to get in touch and tell us why you’d like to join the team. Customer Success and Support Analyst Customer Experience Apply now Why work for PASS? Our mission We exist to transform the management of care delivery for the better . We are customer focused, results driven and pioneers in our industry. Our culture We’re a team of collaborative, enthusiastic and focused people who support each other and push for excellence. Whether you’re remote or in-office, you’ll feel the energy and care we bring to our work. Benefits & perks Competitive salary Hybrid, remote-first 25 days of annual leave, plus all English bank holidays, plus an additional 3 days between Christmas & New Year. Additional day of leave added in 5 th and 10 th years of employment Private medical with Vitality from day 1 of employment Earlier finish ‘chill Friday’ And more… Your growth matters We invest in your development with: An onboarding plan and buddy system An annual training budget A free non-fiction book scheme Diversity, equity & inclusion We enjoy a workplace where everyone belongs. Representation matters , and we’re not done growing. Linkedin Facebook Instagram The home care management platform trusted by 1,250+ providers nationwide. Legal information Quality & ISMS Policy Privacy Policy Cookies Policy Terms of Use Acceptable Use Policy Useful links About everyLIFE Technologies NHS Assured Solution Case Studies How to get started HTML Sitemap Referrals Careers Latest resources Person-centred care planning guide Free home care tools 20 tips to ace your next inspection Free MUST score risk calculator Deliver safer care with GP Connect Best home care s oftware in 2026 , ranked Download the app Download PASS Care Planning App For Android Download PASS Care Planning App For Apple iOS Solutions Care Management Software Domiciliary Care Software Supported Living Software Care Home Software Complex Care Software Reablement Software Features Care planning Roster Reporting GP Connect Medication Management (eMAR) openPASS Finance Document builder Case studies Bluebird Care Muzaana Care Services Dalriada Homecare Reading Borough Council Liverpool City Council Wirral Health & Care Commissioning Use cases Care managers Care coordinators Care auditors Care workers Inspections Owners and directors Finance teams © 2026 everyLIFE Technologies. The official website of PASS care management software.
What this role is, and what else it is called
Employers in Liverpool advertise this kind of work as Geospatial Technical Support Manager, IT Support Apprentice, ICT Support Technician Apprentice and IT Support Technician Apprentice too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Liverpool, advertised as hybrid, splitting time between home and the office.
How this role compares to the market
Liverpool has 38 live IT vacancies across 23 employers, with a median advertised salary of £40,000. Browse Liverpool roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Detected on Everylifetechnologies's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in North West.