Entry or 1st Line IT Technical Support
About this role
Entry or 1st Line IT Technical Support Published by Steve Horn on March 24, 2026 Salary: £30-35K DOE Industry: Information & Communication Technology Remote Working: no Employment Type: full time Location: Henley-On-Thames / Oxfordshire I am helping my client to find an enthusiastic IT Technical Support person to work alongside their IT Manager. Please note: • Due to the on-site nature of the role, please only apply if your commute to Henley-On-Thames is under an hour. • This is a full-time, office-based role (Monday to Friday, 9-5) for the first 3-6 months while you get up to speed. After your training is complete, you'll have the flexibility to work from home a couple of days a week. • You must have the right to work in the UK without sponsorship. We are unable to consider Tier 4 or Post-Study visas for this position, but applicants with a long-term Tier 2 Dependant Visa are welcome to apply. What you'll be doing: • Working closely with the IT Manager to help keep the company's server rooms running smoothly. • Getting hands-on with setting up servers, switches, and UPS systems in the data centre. • Making sure all Windows upgrades are rolled out on time and the antivirus software is always current. • Once you're fully trained, you will help with their day-to-day IT issues. What we're looking for: • Some 1st Line Technical Support experience would be a plus, but it's not a deal-breaker. • The most important thing is a genuine passion for technology and a desire to build a career in IT. • A basic understanding of IT, common sense, and a great work ethic are essential. • You’re eager to learn and ready to be trained from the ground up. • This role would be a perfect fit for a recent university graduate with an IT-related degree. The perks: • On top of a competitive salary, you’ll get an excellent benefits package, including an annual performance bonus of £5k-£10k (discretionary & not guaranteed). • A yearly allowance of up to £1,000 for new smart devices. • 3% pension contribution. • 25 days of annual leave. If you're a tech enthusiast living near Henley-On-Thames and looking for a solid career opportunity, we'd love to hear from you Back to job listings Apply for this position Your Name: Your Email: Tel Number: Your Message (Optional): C.V Upload Drag & Drop your files here or click to upload Submit Latcom and the Latcom marks used herein are service marks or registered trademarks of Latcom Ltd. Other product and company names mentioned herein are the property of their respective owners. Contact Us The Old Gasworks, 43 Progress Road, Leigh-on-Sea, SS9 5PR Phone: +44 (0) 1442 291800 Email: contracts@latcom.co.uk © 2022 Latcom ltd. All Rights Reserved.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised as fully remote, so it is open to candidates working from home.
About hiring at Latcom
Latcom has 4 other live technology roles on its careers page, across IT Support & Service Desk, Database Administration and QA & Software Testing. Of those, 60% are advertised as fully remote and 40% as hybrid. Where Latcom states a salary, the median advertised ceiling is £43,750 across 4 roles. Elsewhere in its adverts Latcom asks for SQL, Power BI, Microsoft 365, Windows Server and Microsoft SQL Server. We have been observing Latcom hiring technology staff since May 2026. See all Latcom roles, salaries and stack.
Detected on Latcom's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.