IT Support Technician
About this role
IT Support Technician Published by Steve Horn on April 7, 2026 Salary: £26-27.5K Industry: Information & Communication Technology Remote Working: no Employment Type: full time Location: Southend-On-Sea / Essex IT Support Technician required local to Southend. Please note: You must hold a full driving licence as you will be required to travel onsite, local around the Southend area. My client will NOT sponsor you so please do not send in your CV, if you need sponsoring or you hold a Student Visa. Job responsibilities: As an IT Support Engineer working for a Managed Service Provider (MSP), you will support my client’s cliental with their IT systems and infrastructure. This role involves providing onsite support to meet the unique IT needs. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively. You will also: Act as the first point of contact for IT support requests, troubleshooting and resolving hardware, software, and network issues. Provide tailored IT solutions that align with the operational and educational needs. Maintain positive client relationships through effective communication and timely issue resolution. Skills and Qualifications Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues. Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships. Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently. Adaptability: Flexible approach to working in my client’s Southend Office and onsite, with the ability to manage multiple client’s priorities. Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users. Key Benefits Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support. Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks. Pay: £26,436.00-£27,500.00 per year depending on experience. Please send in your CV if you live near to Southend, drive and have the above skills. Back to job listings Apply for this position Your Name: Your Email: Tel Number: Your Message (Optional): C.V Upload Drag & Drop your files here or click to upload Submit Latcom and the Latcom marks used herein are service marks or registered trademarks of Latcom Ltd. Other product and company names mentioned herein are the property of their respective owners. Contact Us The Old Gasworks, 43 Progress Road, Leigh-on-Sea, SS9 5PR Phone: +44 (0) 1442 291800 Email: contracts@latcom.co.uk © 2022 Latcom ltd. All Rights Reserved.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, Technical Support Engineer, Support Engineer and Service Desk Analyst too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised as fully remote, so it is open to candidates working from home.
About hiring at Latcom
Latcom has 4 other live technology roles on its careers page, across IT Support & Service Desk, Database Administration and QA & Software Testing. Of those, 60% are advertised as fully remote and 40% as hybrid. Where Latcom states a salary, the median advertised ceiling is £43,750 across 4 roles. Elsewhere in its adverts Latcom asks for SQL, Power BI and Microsoft SQL Server. We have been observing Latcom hiring technology staff since May 2026. See all Latcom roles, salaries and stack.
How this role compares to the market
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
114 live UK roles list Windows Server right now, from 62 employers. The median advertised salary is £36,000; 32% are advertised as remote. Browse Windows Server roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Latcom's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.