IT Support and Sales JD
About this role
ving business growth: Corporate Lead Generation & Business Development (50%): Researching local businesses across the local area, making proactive outbound cold calls to identify decision-makers, uncovering their current IT pain points, and booking qualified discovery meetings and IT audits for the Company Director to close. Technical IT Support & Workshop Repairs (50%): Undertaking physical hardware diagnostics, desktop/laptop repairs, component upgrades, and testing within our Haverhill workshop. You will also manage Tier 1 helpdesk triage and look for natural opportunities to introduce our premium Nicom+ service package to residential clients looking for ongoing peace of mind. What We Are Looking For A Confident Communicator: You must have an excellent phone manner, be articulate, polite, and completely unfazed by phone rejection. Minimum 1 year of experience in a customer-facing or phone-based environment (retail, customer service, or telesales) is essential. Hands-on Tech Aptitude: You don’t need to be a senior engineer, but you must have a basic level of IT knowledge. (office 365, Windows etc), and a willingness to learn. Career Ambition: You want more than just a standard 9-to-5 helpdesk job. You are motivated by long-term growth and are hungry to earn a future leadership title. Requirements: Must live within a reasonable commuting distance of Haverhill and hold a Full clean UK Driving License for occasional on-site client visits. What We Offer We believe in rewarding loyalty and hard work. You will get to work a reliable, structured schedule of 9am to 5pm, Monday to Friday, meaning your weekends are always yours to enjoy. On top of that, you will receive the standard 20 days holiday plus bank holidays, and access to the company pension scheme after three months of service. Ready to join a business that treats you like family? We would love to hear from you. Send us your CV and covering letter to sarah@nicomit.co.uk and start your next chapter with Nicom IT. IT Support and Sales JD Download If you continue to use this site we will assume that you are happy with it.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised without a stated working pattern, which is worth asking about.
How this role compares to the market
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Nicomit's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.