Technical Support Engineer
About this role
Available Positions Sales Manager (Europe) Main Responsibilities: • Develop client relationships and explore business opportunities across Europe. • Present IoT and networking solutions, tailoring them to meet customer needs. • Collaborate with internal teams to ensure seamless product integration. • Travel extensively across Europe to represent the company at events and client meetings. • Conduct market research to help shape sales strategy. Required Skills: • Fluency in English. • Strong communication and presentation skills. • Enthusiasm for IoT technologies and the future of network connectivity. • Ability to manage relationships and grow key accounts. • Willingness to travel frequently across Europe. What We Offer: • Competitive salary with performance-based bonuses. • Opportunities to grow within a forward-thinking, innovative company. • Training and professional development programs. • Flexible work environment with extensive travel opportunities. Technical Support Engineer Job Summary: EasyNet Technologies is looking for a motivated and technically-minded Technical Support Engineer to join our growing team and support our range of industrial networking products. As a part of our distribution model, this role is ideal for someone eager to develop their skills in networking and industrial communication technologies while providing essential support to our customers. You will work closely with customers to ensure smooth product integration, troubleshoot issues, and assist with product training. Key Responsibilities: Technical Support: Provide timely technical support to customers and partners, addressing product-related inquiries and troubleshooting issues with EasyNet’s distributed industrial routers. Product Knowledge: Develop a solid understanding of the routers in EasyNet’s portfolio, including basic hardware specifications and network integration requirements. Keep updated on product enhancements and relevant industry developments. Issue Resolution: Assist with diagnosing and resolving basic to intermediate technical issues related to router performance and network configurations. Escalate more complex issues to senior team members or external partners as needed. Customer Training: Support training initiatives, including webinars and customer sessions, to help users understand and operate the routers effectively in their respective environments. Documentation: Assist in creating and updating technical documentation, such as troubleshooting guides and FAQs, to streamline the support process for both customers and internal teams. Pre-Sales Support: Support the sales team by providing basic technical insights during the pre-sales process, including assistance with product presentations and responding to customer queries. On-site Support: Be available to provide on-site assistance and support during installations, ensuring successful setup and configuration of routers when required. Customer Feedback: Gather feedback from customers to help the product and technical teams identify potential improvements and areas for development. Qualifications: Education: A technical degree or diploma in a relevant field (e.g., Networking, Telecommunications, IT) is preferred but not mandatory for candidates with hands-on experience. Experience: 1-3 years of experience in a technical support role, with a focus on networking or communication equipment being a plus, though entry-level candidates with relevant knowledge are welcome to apply. Technical Skills: Basic understanding of networking protocols (e.g., TCP/IP, DHCP). Familiarity with wireless technologies (LTE, Wi-Fi) is an advantage. Knowledge of basic network security concepts is a plus but not required. Willingness to learn industrial communication protocols and expand technical expertise. Soft Skills: Problem-solving mindset with a willingness to learn and grow. Strong communication skills, both written and verbal. Customer-focused attitude with a collaborative team spirit. Certifications: Certifications (e.g., CompTIA Network+, CCNA) are a plus but not required. Current Opportunities We are always looking for talented individuals to join our team. Explore our current job openings and find the role that’s right for you. Whether you are an experienced professional or just starting your career, we offer a range of opportunities across various departments. How to Apply Interested candidates can submit their applications online. Please include your resume, cover letter, and any other relevant documents. Our recruitment team will review your application and get in touch with you if your skills and experience match our requirements. Contact Us If you have any questions about career opportunities at EasyNet Technologies, please reach out to our HR team at opm@easynt.com . We look forward to hearing from you and exploring how you can contribute to our success. Join Our Team at EasyNet Technologies At EasyNet Technologies, we are dedicated to fostering a culture of innovation, collaboration, and excellence. We believe that our people are our greatest asset, and we are committed to providing a supportive and dynamic work environment where everyone can thrive. If you are passionate about technology and looking to make a significant impact in the IoT industry, we invite you to explore career opportunities with us. Innovative Environment Be part of a forward-thinking company that is at the forefront of IoT technology. We encourage creativity and innovation, allowing you to work on cutting-edge projects that shape the future of connectivity. Collaborative Culture Work alongside a diverse team of talented professionals who are passionate about what they do. Our collaborative culture fosters teamwork, knowledge sharing, and mutual respect, creating a workplace where everyone can succeed. Professional Growth We invest in the development of our employees. Through continuous learning opportunities, mentorship programs, and career advancement paths, we support your professional growth and help you achieve your career goals. Comprehensive Benefits We offer a competitive compensation package that includes health insurance, retirement plans, and various other benefits. Our goal is to ensure that you and your family are well taken care of, so you can focus on what you do best. Why Choose Us At EasyNet Technologies, we pride ourselves on delivering exceptional network connectivity solutions tailored to meet the unique needs of our clients.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Support Engineer and Service Desk Analyst too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised without a stated working pattern, which is worth asking about.
How this role compares to the market
239 live UK roles list Cisco right now, from 75 employers. The median advertised salary is £40,000; 18% are advertised as remote. Browse Cisco roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Easynt's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.