Process Support Engineer
About this role
We are proud guardians of 2,500 acres of protected organic land, and we care deeply about our people, our product, our customers and the environment we are trusted to protect.We are looking for a Process Support Engineer to join our Operations team at our Ochils site. This is a hands-on, shop-floor focused role where you will help our bottling operations run safely, efficiently and sustainably.You will work closely with Operations, Engineering, Quality and Maintenance teams to improve line performance, solve problems and support continuous improvement. Just as importantly, you will bring people with you — listening to operators, building trust, and embedding improvements through teamwork.What you’ll be doingAs Process Support Engineer, you will play a key role in improving how our high-speed bottling and packaging lines perform. You will use data, practical engineering knowledge and strong relationships to identify opportunities, reduce losses and support lasting change.You will:Support safe, efficient and high-quality bottling operations across our production linesAnalyse line performance, including OEE, downtime, waste, changeovers and process variabilityIdentify and deliver practical improvement opportunities that improve safety, quality, output and efficiencyLead and support structured problem-solving using Lean and Six Sigma toolsWork with operators and team leaders to embed best-practice line running and asset care standardsSupport trials, process changes and standard-setting to help stabilise and sustain improvementsHelp simplify and improve SOPs, standards and ways of workingReduce waste across time, materials, energy and water, supporting our sustainability commitmentsUse data to guide decisions, reporting and visual managementMake sure improvements are documented, standardised and sustainedAbout youYou are a practical, people-centred engineer who enjoys being close to the process and seeing improvements come to life on the shop floor.You understand that operators are experts in their own processes, and you know how to listen, challenge respectfully and influence change without direct authority. You are comfortable working in a fast-moving manufacturing environment and enjoy solving problems that make a real difference.You will bring:A degree or HND in Engineering, a related discipline, or equivalent practical experience. Experience in FMCG manufacturing, ideally within bottling, packaging or another high-speed production environment. Strong knowledge of process improvement and line optimisation. Working knowledge of Lean and Six Sigma tools. Strong problem-solving and data analysis skills. The ability to engage, coach and influence people at all levels. A clear, confident and pragmatic communication style. A commitment to safety, quality, continuous improvement and sustainable performance. It would be helpful, but not essential, if you also have:Six Sigma Green Belt or Black Belt accreditationExperience with OEE improvement and loss analysisKnowledge of food safety standards such as BRCGSExperience supporting change management in manufacturing environmentsHow we workOur values shape how we do things at Highland Spring Group.We’re a Team — we help and support each other, listen, solve problems together and play our part.We’re Proud — we take pride in our brand, our product and our performance, always looking for ways to improveWe Care — we respect each other, care for our customers, protect our hills and environment, and make sure everyone has a voiceIn this role, those values show up every day through collaboration, ownership, continuous improvement, respect for others and care for the environmentJoin usThis is a great opportunity to make a visible impact in a business that is proud of its product, passionate about its people and committed to sustainable performance.If you enjoy solving problems, improving processes and working with people to make change happen, we’d love to hear from you.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised without a stated working pattern, which is worth asking about.
Detected on Highland Spring's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.