1st Line IT Support Technician
About this role
Exeter 1st Line IT Support Technician Full Time- 30-35k Our client is an established and expanding IT Managed Service Provider (MSP), supporting a wide range of clients across the UK. This role offers exposure to diverse technologies, hands-on technical experience, and structured career progression from day one, including the potential to develop into a 2nd Line Support role. You’ll join a collaborative and professional team where your growth is invested in and your contribution genuinely valued. Key Responsibilities Providing 1st line IT support via phone, remote tools, and face-to-face support Troubleshooting and resolving technical issues efficiently within agreed SLAs Configuring and setting up hardware including PCs, laptops, Macs, and mobile devices Supporting networking and connectivity issues across client sites Maintaining accurate technical documentation and ticket updates Visiting client sites when required to assist with IT support and installations What We’re Looking For Ideally 1–2 years’ experience in a 1st Line IT Support role within an IT Managed Service Provider (MSP) environment Good working knowledge of: Windows Microsoft 365 Azure Google Workspace Apple macOS Basic networking knowledge including routers and patching Strong problem-solving skills and a proactive approach Excellent communication and organisational abilities Ability to manage multiple tasks effectively in a busy environment Full UK driving license and access to a vehicle during working hours What’s On Offer Competitive salary of £30,000 – £35,000 DOE Structured training and development pathways Clear progression opportunities, including the potential to develop into a 2nd Line Support role Birthday day off every year Company events and team culture initiatives Pension scheme Private healthcare benefits including discounted gym memberships and well being support Annual bonus scheme Monday to Friday working hours (08:30 – 17:30) Potential for hybrid/remote working in the future following successful on boarding and development Apply for this job Name * Email Address * Telephone * CV & Covering Letter * Upload a file or drag and drop. pdf, docx up to 10MB Message / Notes HP Name Apply for this job Call 01392 341 611 Email info@tlb-consulting.co.uk Privacy Policy / Terms & Conditions Copyright © TLB Consulting Ltd. 2025. Registered company no: 15036667.
What this role is, and what else it is called
Employers in Exeter advertise this kind of work as Senior Service Desk Specialist, IT Support Engineer, June 18, 2026IT Support Engineer Full TimeEngineeringExeterFull Time and Exeter Finance Job Openings | Senior Service Desk Specialist too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Exeter, advertised as hybrid, splitting time between home and the office.
About hiring at Tlb Consulting
Tlb Consulting has 1 other live technology role on its careers page. See all Tlb Consulting roles, salaries and stack.
How this role compares to the market
1,139 live UK roles list Azure right now, from 443 employers. The median advertised salary is £55,000; 28% are advertised as remote. Browse Azure roles.
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Exeter has 17 live IT vacancies across 9 employers. Browse Exeter roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Tlb Consulting's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in South West.