IT Support Specialist
About this role
IT Support SpecialistLocation: Birmingham, AL (this role includes approximately 10% travel to jobsites)Reports to: IT ManagerEmployment Type: Full-time About CreatureCreature is a vertically integrated design-build firm pioneering the Design, Manufacture,Construct (DMC) methodology for healthcare facilities. Our teams work across design,manufacturing, and field execution—all powered by reliable technology infrastructure. The ITSupport Specialist keeps that infrastructure running. Purpose of the RoleProvide rapid, reliable technical support across hardware, networking, and systems to keepCreature's teams productive. You'll respond to user issues, troubleshoot problems, and escalateappropriately. This is hands-on technical work where speed, accuracy, and clear communicationmatter every day. Core AccountabilitiesDaily Break-Fix & User SupportOwn the ticket queue. Respond to hardware, software, and connectivity issues with urgency.Troubleshoot at the root, document solutions, and close tickets with accuracy. If you can't solveit, escalate clearly to the IT Manager.Hardware & Equipment ManagementSupport hardware deployment, setup, and maintenance. Image machines, manage peripherals,inventory equipment, and coordinate with vendors on repairs or replacements.Basic Network SupportAssist with network troubleshooting, connectivity issues, and device configuration. Work withinestablished network architecture under the IT Manager's direction.Systems & DocumentationMaintain accurate ticketing records. Document problems and solutions so patterns emerge andknowledge builds. Keep system documentation current.IT Onboarding SupportSet up new hire equipment, provision access, verify systems work, and confirm user readinesson Day 1. What Exceptional Execution Looks LikeYou close tickets fast and right—users don't come back with the same problem twice. Hardwareflows smoothly: new equipment is ready on time, repairs are tracked, inventory is accurate. Youknow when to escalate and do it clearly, with full context for the IT Manager. Yourdocumentation helps the team learn from recurring issues. You're reliable—people trust you toshow up, solve the problem, and communicate clearly. Traits That Define SuccessOwnershipOwn your tickets and your response time. If you don't know something, find out—don't guess.Bias for SpeedUsers are waiting. Troubleshoot methodically but move fast.ConscientiousnessDocument what you fixed and why so the next person (or next time) has the answer.Clear CommunicationExplain technical issues to non-technical people without condescension. Tell users what to doand why.ReliabilityShow up, follow through, take care of details. QualificationsMust-HaveHigh school diploma or equivalent; ongoing technical education (certifications, training)expected.Strong troubleshooting mindset and comfort learning new systems quickly.Basic hardware knowledge: desktops, laptops, peripherals, monitors.Familiarity with Windows and/or Mac operating systems.Ability to follow documentation, ask questions, and work independently on routine tasks.Professional communication skills—you'll interact with people across the company.PreferredBachelor's degree in Information Technology, Computer Science, or related field.CompTIA A+ certification or in progress.Basic networking knowledge (TCP/IP, DNS, DHCP concepts).Experience with helpdesk or technical support.Familiarity with ticketing systems or IT service management tools. Why CreatureThis is a hands-on technical role where you'll build foundational skills in hardware, networking,and troubleshooting. You'll work for an IT Manager who expects you to learn, ask goodquestions, and grow. As you develop expertise, you'll take on more complex issues and buildtoward senior technical or specialization roles.Creature is an equal opportunity employer. We celebrate craftsmanship, collaboration, andcommitment to excellent execution.
What this role is, and what else it is called
Employers in Birmingham advertise this kind of work as IT Support Technician, Technical Support Analyst, IT Technician for Central Projects and Projects completed as IT Technician for Central Projects too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Birmingham, advertised as on-site.
How this role compares to the market
Birmingham has 176 live IT vacancies across 72 employers, with a median advertised salary of £40,000. Browse Birmingham roles.
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Detected on Creaturebuilds's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in West Midlands.