Junior Support Engineer - Managed Services
About this role
Junior Support Engineer - Managed Services Provide first-line (L1) support to clients — triaging tickets, logging issues, handling routine service requests, and accepting support calls. Location Sri Lanka Apply Now Overview This is an entry-level role designed to build strong foundational support and customer service skills, with structured training and mentorship from senior team members.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a graduate or junior IT Support & Service Desk role in the UK, advertised without a stated working pattern, which is worth asking about.
About hiring at Ifinityglobal
Ifinityglobal has 1 other live technology role on its careers page, across IT Analysis & Consulting and IT Support & Service Desk. Elsewhere in its adverts Ifinityglobal asks for Java, Kubernetes, Docker, Linux and SQL. See all Ifinityglobal roles, salaries and stack.
How this role compares to the market
Graduate and junior roles make up 413 of the live UK IT market and advertise a median of £30,000.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Detected on Ifinityglobal's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.