Digital Support Technician Level 3 | ELA | UK
About this role
Contact us Elevate your career / / LEVEL 3 Digital Support Technician Realise your full potential with ELA – the trusted provider of high-quality training in workforce development, leadership, and specialist support roles. Book a conversation > ½ Day, weekly Workshops 12-16 Months Unit duration Flexible Start date Online Training // THE OPPORTUNITY The Course highlights - what you'll gain. Unit 1:Level 3 Digital Support Technician Apprenticeship Standard Unit 2:Practical experience Practical experience supporting IT systems, devices, and digital platforms. Unit 3:Knowledge Knowledge of cybersecurity basics, compliance, and managing digital risk. Unit 4:Skills in user support Skills in user support, troubleshooting, and communication across teams. Unit 5:Pathways Pathways into advanced IT, digital services, or infrastructure roles. Unit 6:MOS Certification Industry-recognised digital credentials, including Microsoft Office Specialist (MOS) certification (where applicable). // MULTIPLE REASONS Why choose ELA for your Business Training? Develop Digital Skills with Confidence Gain the tools and knowledge to monitor, maintain, and troubleshoot digital systems, supporting both internal teams and external users with professionalism. Aligned with Industry Needs Our apprenticeship follows the Level 3 Digital Support Technician Standard and aligns with the needs of employers across public services, education, and private sector organisations. Learning That Fits Around You With flexible online delivery and rolling enrolment, you can start when it suits you—learning while working without putting your career on pause. We Build Practitioners, Not Just Qualifications At ELA, we focus on more than certificates. We develop confident digital professionals who combine technical skills with strong communication and problem-solving abilities. // FULL PATHWAY This apprenticeship equips you with the technical knowledge. Monitor and maintain digital systems, providing essential frontline support. Troubleshoot IT issues and deliver effective solutions to users. Apply knowledge of security protocols, compliance, and data protection. Support users across platforms such as Microsoft 365 and Google Workspace. Communicate technical issues clearly, boosting user satisfaction and digital confidence. Build a strong foundation for progression into advanced IT support, infrastructure, or digital project roles. // BESPOKE DELIVERY Delivery & Assessment. Blended Learning Model A mix of online workshops, virtual coaching, and workplace-based assessments designed to fit your schedule and support real-world practice. Digital Skills Focus You’ll gain core knowledge in IT troubleshooting, monitoring digital systems, understanding security essentials, working with cloud platforms such as Microsoft 365 and Google Workspace, and providing reliable user support. Dedicated Personal Tutor Receive one-to-one support through monthly virtual tutorials, tailored feedback via an e-portfolio system, and access to group workshops and rich online learning resources. Collaborative Employer Engagement We work closely with your employer to ensure training supports workplace goals and provides mentoring opportunities throughout your journey. Tailored Learning Paths Choose your specialism: Digital Applications Technician (DAT): Support internal teams, improve productivity tools, and act as a digital champion. Digital Service Technician (DST): Help external users access digital services, resolve issues, and coach them through platforms. Key Learning Modules IT troubleshooting and user support Monitoring and maintaining digital systems Cybersecurity basics and data protection Supporting Microsoft 365, Google Workspace, and cloud tools Effective technical communication Digital applications and productivity tools Work-based project development End Point Assessment preparation Don't delay. Enquire today. Enrolment is open NOW – apply today to secure your place and start building a stronger, more capable workforce. Limited Space | Apply Now Want more information? Let's talk! Education & Learning Academy | Designed and Managed by Primeria Ltd . © 2026 +44 208 017 1425 Suite 104, 1 Meadlake Place, Thorpe Lea Road, Egham, Surrey, TW20 8HE.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised without a stated working pattern, which is worth asking about.
About hiring at Ela Training
Ela Training has 3 other live technology roles on its careers page, across Cybersecurity, IT Support & Service Desk and Data, AI & Machine Learning. Elsewhere in its adverts Ela Training asks for Python, SQL, Power BI and Tableau. We have been observing Ela Training hiring technology staff since June 2026. See all Ela Training roles, salaries and stack.
How this role compares to the market
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Ela Training's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.