Intersolve | Vacancy – Data Analyst

About this role

You monitor and optimise our SLA performance, translate operational data into clear management information and introduce XLAs across the organisation. You delve into customer satisfaction (CSAT) and customer loyalty (NPS), identify relationships between operational performance and customer experience and advise management and operational teams on what is needed to keep customers genuinely satisfied. You are responsible for the customer satisfaction reports and the improvement plans that result from them. In addition, you analyse customer data and usage trends, identify risks and opportunities before they become problems and build dashboards that create value for both internal and external stakeholders. You will drive our transition to Power BI further and utilise AI tools to generate actionable insights more efficiently. You work closely with Customer Support, Customer Onboarding and Sales, while regularly collaborating with Product Management, Implementation, and OR&S. You will report directly to the COO. ‍ About Intersolve Complex money flows behind brands that everyone knows At Intersolve, we develop and manage solutions for gift cards, loyalty programmes, e-vouchers, wallets and social payment solutions. Our platform connects more than 800 partners, such as bol, VVV, HEMA and Hunkemöller and supports millions of transactions every day. Connection is central to everything we do: we bring partners, retailers and systems together with smart technology. Our head office is located in Woudenberg, where more than 90 colleagues work. With our presence in London, we continue to build on our international growth. As an Electronic Money Institution (EMI), supervised by the Dutch Central Bank, we operate in a highly regulated environment where reliability and financial control are essential. ‍ What you bring to the table At least 4 years’ experience in service delivery, service performance, customer operations, business or data analysis, or a similar field Experience with SLAs, KPIs, dashboards and management reports Proficiency with Power BI or similar reporting tools Affinity with IT, SaaS, fintech or another data-driven environment Strong analytical skills and a data-driven approach to decision-making Knowledge of service management and ITIL processes Experience with stakeholder management at operational, tactical and strategic levels Interest in AI solutions and process automation Fluent in Dutch and English, both written and spoken ‍ You are highly analytical and customer-focused, communicate easily with a wide range of stakeholders and are not afraid to be critical whilst remaining constructive. You work in a structured manner, continuously seek opportunities for improvement and take ownership of what you are working on. ‍ What you can expect from us You will join an organisation where data truly matters, in a sector that is constantly evolving. You will have the opportunity to take SLAs and KPIs to the next level and use Power BI and AI tools to make a real impact on how we manage quality and customer satisfaction. You will work alongside colleagues who value reliability as much as they value progress, in an organisation regulated by the Dutch Central Bank and which therefore understands the importance of reliability. ‍ In addition: A salary between €5,000 and €6,000 per month on a full-time basis, depending on knowledge and experience 27 days’ holiday, profit-sharing scheme, pension scheme and a laptop Hybrid working and flexibility in your weekly schedule A modern working environment with facilities such as ergonomic working, free parking, fruit and sports benefits Training opportunities and unlimited access to our e-learning platform ‍ This is what the application process looks like After you apply, we review whether your experience matches the role. If there is a match, Jorn will get in touch with you. If the initial conversation goes well, we will schedule a first interview. If we are both still enthusiastic afterwards, a second interview will follow. If there is a strong match on both sides, we will make you an offer. We ask for a Certificate of Conduct (VOG), check references and may carry out a (social media) screening. Details of candidates who are not selected will be deleted. Get to know us We are more than a leading provider of gift cards, loyalty programmes, social cards and wallets. We are a team that keeps developing and innovating 97 colleagues 251 available trainings 10+ company activities Read more about Intersolve Ready to shape the future? Apply by filling in the form below and we will contact you within five working days. For more information, please contact Jorn Jansen at jorn.jansen@intersolve.nl or on 06 242 274 86. Please note: acquisition in response to this vacancy is not appreciated.

What this role is, and what else it is called

Employers in London advertise this kind of work as Data Analyst, Senior Data Engineer, Data Engineer and Data Scientist too, so it is worth searching more than one wording. It is a mid-level Data, AI & Machine Learning role in London, advertised as hybrid, splitting time between home and the office.

How this role compares to the market

323 live UK roles list Power BI right now, from 100 employers. The median advertised salary is £80,000; 9% are advertised as remote. Browse Power BI roles.

London has 4,331 live IT vacancies across 1,366 employers, with a median advertised salary of £70,000. Browse London roles.

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Technologies mentioned

Detected on Intersolve's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in London.