Email & CRM Consultant (Klaviyo / HubSpot / dotdigital) - eCommerce Smart
About this role
Back to careers Email & CRM Consultant (Klaviyo / HubSpot / dotdigital) Remote Freelance or Part-Time | Flexible Role Overview Application About the role Ecommerce Smart is looking for an experienced Email & CRM Consultant to help us deliver high-impact retention strategies for our ecommerce clients. If you know your way around lifecycle flows, can write or brief emails that actually convert , and understand the power of segmentation, automation and LTV – we want to hear from you. We work across platforms like Klaviyo, dotdigital, Mailchimp, and HubSpot. If you’ve mastered one (or more) and love helping ecommerce brands build smarter, more profitable customer journeys – you’re our kind of person. What You’ll Do Audit existing email setups, flows, and CRM journeys Build or optimise automations: welcome series, abandoned cart, post-purchase, winback, etc. Plan and support email campaigns – from promo calendars to product launches Segment audiences for better targeting and improved performance Review and improve deliverability, list hygiene, and customer data structures Report on performance: open rates, click rates, conversions, revenue attribution Collaborate with our wider team (and sometimes clients) on strategy and creative What We’re Looking For 3+ years in email marketing or CRM, with ecommerce focus Strong experience in at least one of: Klaviyo , HubSpot , or dotdigital A good grasp of email copy, user journeys, and performance metrics Confidence in mapping and executing lifecycle strategies Comfortable working remotely and communicating clearly with other specialists Available for 5–15 hours/week, depending on project flow Nice to Have Familiarity with Shopify, WooCommerce or Magento Basic design or layout experience (or ability to brief designers well) Experience using GA4, Looker Studio, or ESP-specific analytics Comfort with SMS and multi-channel CRM flows What You’ll Get A flexible, remote-first role you can shape around your schedule Smart, appreciative clients who want results (not vanity metrics) Clear briefs, straightforward comms, and realistic expectations A collaborative, jargon-free working environment where your ideas are valued How to apply Sound like a fit?
What this role is, and what else it is called
Employers in the UK advertise this kind of work as Salesforce Developer, CRM Manager, ServiceNow Developer and Salesforce Consultant too, so it is worth searching more than one wording. It is a mid-level Enterprise Applications role in the UK, advertised as fully remote, so it is open to candidates working from home.
About hiring at Ecommercesmart
Ecommercesmart has 1 other live technology role on its careers page. We have been observing Ecommercesmart hiring technology staff since July 2026. See all Ecommercesmart roles, salaries and stack.
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