Senior Systems Analyst Role | Careers | Madison.co.uk
About this role
Location: Head Office, Knowlhill Closing Date: Jul 31, 2026 Head Office, Knowlhill Closing Date: Jul 31, 2026 Madison is the UK’s number one distributor of high-end bicycles, clothing, components, and accessories, working in partnership with some of the biggest brands in cycling. Our IT systems team is a key enabler of operational excellence across the business. Purpose of the Role The primary responsibility will be the overall management, optimisation, and efficient running of Madison business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement · Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. · Lead requirements gathering workshops and convert requirements into functional and technical requirements. · Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. · Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. · Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support · Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. · Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. · Ensure systems remain performant, scalable, and aligned with business growth objectives. · Configuration management, system checks on master data integrity and optimization of system usage across various departments. Project Delivery · Contribute to full project lifecycles—from discovery and design through testing, deployment, and adoption by users. · Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance · Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. · Validate data flows, integrations, and business rules to ensure reliable operation of end-to-end processes. Reporting & Data Insight · Operational and analytical reporting – Create, maintain, and enhance reports to support decision making. · Interact with stakeholders to define reporting needs. Training & User Guidance · Train and guide the end users on the new features and processes and best practices. · Develop training documents, knowledge articles, and process documentation. Required Skills & Experience · Strong experience in business or systems analysis within an ERP centric environment. · Hands on experience with enterprise resource planning systems · Relational database experience e.g. writing queries, and performance tuning. · Systems integration, API’s and data flows between enterprise platforms. · Communication and stakeholder engagement skills with a customer driven approach. · The ability to document requirements, processes and technical specifications correctly and efficiently. Desirable Skills & Experience · Sage X3 ERP Experience. · Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. · Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. · Knowledge and experience of working with web services, API integrations, or system automation. · Familiarity with Magento, Shopify, or other B2B ecommerce platforms. · Microsoft SQL Experience. We offer we offer a competitive package, generous staff discount scheme and the opportunity for some hybrid working. To apply please send your CV and covering email, including your salary requirements to deb.newman@madison.co.uk.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Consultant, Technical Consultant, Technical Business Analyst and IT Business Analyst too, so it is worth searching more than one wording. It is a senior IT Analysis & Consulting role in the UK, advertised as hybrid, splitting time between home and the office.
About hiring at Madison
Madison has 3 other live technology roles on its careers page, across IT Support & Service Desk and IT Analysis & Consulting. Of those, 25% are advertised as fully remote and 25% as hybrid. We have been observing Madison hiring technology staff since June 2026. See all Madison roles, salaries and stack.
How this role compares to the market
1,145 live UK roles list SQL right now, from 480 employers. The median advertised salary is £60,000; 26% are advertised as remote. Browse SQL roles.
Senior roles make up 1,633 of the live UK IT market and advertise a median of £80,000.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Madison's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.