Current Vacancies - Technical Support Manager
About this role
Looking for an installer? Find them here Have a question? Get in touch Home Current Vacancies - Technical Support Manager Current Vacancies - Technical Support Manager Job Title: Technical Support Manager Location: Internal role, based at DVS Cardiff Role Summary: This is an excellent opportunity to join our fast-paced, award-winning Technical Support Department as Technical Support Manager. The role is responsible for the day-to-day leadership and performance of the department, with a strong focus on developing the team’s technical knowledge, improving service standards, delivering outstanding customer experience, and achieving departmental KPIs. Responsibilities Department Leadership and Performance • Lead and support all areas of the Technical Support Department, ensuring efficient and effective day-to-day operations. • Drive departmental performance by monitoring, developing, and reporting on KPIs through weekly and monthly data packs. • Ensure all team members complete their individual and team KPI activities. • Support the wider business and uphold the DVS brand by leading through example and promoting company values. Team Management and Development • Support technical activities where required and provide hands-on guidance to the team. • Train and develop team members with a focus on technical knowledge, customer service, and continuous improvement. • Maintain attendance and individual performance records, and conduct monthly 1-to-1 meetings with updates recorded in People HR. • Coordinate supplier-led training and ensure relevant content is used to support continued team learning and development. • Deliver effective customer training as part of the DVS training program, either in-house or online. Customer Service and Quality • Build and maintain strong customer relationships through efficient, professional communication. • Resolve escalated customer and interdepartmental queries professionally and effectively. • Maintain high service standards through appropriate quality control measures and a commitment to industry-leading customer experience. Operational and Management Responsibilities • Maintain a safe working environment by following all health and safety procedures and safe systems of work, and ensure equipment is properly maintained and accounted for. • Attend training sessions and meetings as required, including occasional commitments outside normal working hours. • Contribute to the DVS management team by providing feedback, supporting actions from the Executive team, and helping to drive day-to-day business operations. • Attend weekly, monthly, and ad hoc DVS management meetings as required.
What this role is, and what else it is called
Employers in Cardiff advertise this kind of work as Operational Support Technician - Renewable Energy, Service Desk Technician, Support Analyst and First Line IT Support Engineer – Helpdesk too, so it is worth searching more than one wording. It is a lead or principal IT Support & Service Desk role in Cardiff, advertised as on-site.
How this role compares to the market
Cardiff has 36 live IT vacancies across 27 employers, with a median advertised salary of £40,913. Browse Cardiff roles.
Lead and principal roles make up 1,634 of the live UK IT market and advertise a median of £80,000.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Detected on Dvs's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in Wales.