Vacancy - IT Support Analyst - LATAM
About this role
Careers IT Support Analyst Latam IT Support Analyst - LATAM Entry-level | Engineering Full-time Remote Apply now Job description About Texaport Texaport is a UK-based MSP serving businesses globally. The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in Brazil, it is now time to secure local Technicians to support this user base. Job Requirements Respond to requests for technical assistance via ticket or in person Diagnose and resolve technical hardware and software issues Research questions using available information and resources To take ownership of users’ queries, follow up on the status on behalf of the user, and communicate promptly Follow standard help desk procedures Log all help desk interactions Administer help desk software Maintain a high level of Customer Service for all customer queries Redirect problems to the appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests, and document resolutions Creating and updating documentation for FAQ’s, knowledge base, user guides, how-to guides, workarounds, etc, to aid customers and IT staff Publish support documentation to assist staff with requests and information Personal Requirements The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties. Professional Spanish proficiency required. Advanced English proficiency required. 2 years of previous experience in a technical support role. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers. Demonstrate exceptional client interaction skills, both verbally and in written communication. Apply a logical and systematic approach to troubleshooting technical issues. Have the ability to prioritise tasks and manage time efficiently. Display excellent time management skills, including awareness of time constraints, priorities, and deadlines. Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure. Act as a strong team player, actively contributing knowledge and expertise to foster collaboration. Experience Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background! Exposure to the following technologies, but not limited to, would be advantageous. Windows Server Windows Desktop Microsoft Azure Microsoft Office 365 Active Directory & Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS LOCATION & SALARY Our organisation is located in Edinburgh, UK, and we require the successful candidate to work remotely from São Paulo. Job Type: Full-time, Permanent, Fully remote.
What this role is, and what else it is called
Employers in Edinburgh advertise this kind of work as IT support & development, IT Service Desk Analyst - Edinburgh and Hiring IT Support Analyst - APAC too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Edinburgh, advertised as fully remote, so it is open to candidates working from home.
About hiring at Texaport
Texaport has 5 other live technology roles on its careers page, across IT Support & Service Desk and Cloud & IT Infrastructure. Of those, 33% are advertised as fully remote and 17% as hybrid. We have been observing Texaport hiring technology staff since July 2026. See all Texaport roles, salaries and stack.
How this role compares to the market
1,139 live UK roles list Azure right now, from 443 employers. The median advertised salary is £55,000; 28% are advertised as remote. Browse Azure roles.
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Edinburgh has 82 live IT vacancies across 29 employers, with a median advertised salary of £35,000. Browse Edinburgh roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Texaport's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in Scotland.