IT Support Technician - Apprico - Reliable Solutions for a Hassle-Free Workplace
About this role
info@apprico.co.uk Call: 0333 090 3070 Linkedin Facebook-square Instagram Log a Call IT Support Technician Job Type: Full-time , Permanent Location: Kent Salary: Competitive, based on experience Company Overview Apprico is a dynamic and growing IT Managed Service Provider (MSP) based in London and Kent, providing IT support and services to businesses across a wide range of sectors. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated IT Support Technician. Job Overview As an IT Support Technician, you will play a key role in supporting our clients with their IT systems, ensuring high-quality service delivery and troubleshooting any technical issues. This is an excellent opportunity for someone looking to start or progress their career in IT, with plenty of opportunities for growth and development in the field of IT support and managed services. Key Responsibilities Provide 1st and 2nd line IT support for clients via phone, email, and remote desktop tools. Assist with troubleshooting hardware and software issues on Windows and macOS systems. Install, configure, and support various IT systems, including networks, servers, and software applications. Work on the ticketing system, logging and managing service requests and incidents. Monitor and maintain client systems to ensure optimal performance, security, and compliance. Assist with the setup and maintenance of user accounts, access rights, licenses, and email systems. Perform network administration tasks, including DNS, DHCP, VPN, and printer setup. Assist with printer and hardware installations, upgrades, and repairs. Support ongoing IT projects, including hardware deployments and software updates. Provide proactive advice to clients on improving their IT infrastructure. Maintain excellent customer service standards, ensuring client satisfaction. Skills & Qualifications Basic understanding of IT hardware and software (desktops, laptops, printers, etc.). Familiarity with Microsoft Windows and Office 365. Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, etc.). Excellent communication skills, with the ability to explain technical issues to non-technical users. Strong problem-solving abilities and a keen interest in IT support. A willingness to learn new technologies and take on additional responsibilities. A positive, proactive attitude and a strong team player. Previous experience in an IT support role (internship, placement, or similar) is a bonus but not essential. Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) would be beneficial but not required. Desirable Skills Experience with IT ticketing systems (e.g. FreshDesk). Knowledge of cloud technologies (e.g., Microsoft Azure, Google Workspace). Understanding of IT security principles. Experience with remote desktop tools and troubleshooting techniques. Benefits Competitive salary and benefits package. Ongoing professional development and training. Access to industry-recognized certifications. Opportunities for career growth and advancement. Friendly and supportive team environment. How to Apply If you’re eager to begin your IT career with an exciting MSP, please send your CV detailing why you’re the ideal candidate for this role to itdesk@apprico.co.uk. Apprico Apprico is a national UK company dedicated to delivering innovative solutions tailored to your business needs. We are proud to combine the distinctive touch of a small, caring provider with the robust capabilities of large-scale manufacturing backing. Get Solutions Tailored to Your Business Needs Apprico is a national UK company dedicated to delivering innovative solutions tailored to your business needs. We are proud to combine the personal touch of a small, caring provider with the robust capabilities of large-scale manufacturing backing. Contact Us Now Apprico offers high-quality managed service printers, IT, and VoIP solutions to improve efficiency and remove the day-to-day headache of managing problematic technology issues. Company About Us Services Blogs Jobs Services Managed Print IT Services Voice & Communications Support Apprico Synergy Programme Charity Sustainably Anti-Slavery Contact Us Contact Us 0333 090 3070 info@apprico.co.uk Log a Call Copyrights Privacy | Terms & Conditions | Powered By Uniek Digital Call Us Contact Us Contact us Name Email Contact No Company Message SUBMIT Need Our Help?
What this role is, and what else it is called
Employers in London advertise this kind of work as IT Support Engineer, Support Engineer, Technical Support Engineer and IT Support Technician too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in London, advertised as fully remote, so it is open to candidates working from home.
About hiring at Apprico
Apprico has 1 other live technology role on its careers page. We have been observing Apprico hiring technology staff since June 2026. See all Apprico roles, salaries and stack.
How this role compares to the market
1,135 live UK roles list Azure right now, from 443 employers. The median advertised salary is £55,000; 28% are advertised as remote. Browse Azure roles.
350 live UK roles list Microsoft 365 right now, from 147 employers. The median advertised salary is £38,000; 24% are advertised as remote. Browse Microsoft 365 roles.
London has 4,324 live IT vacancies across 1,366 employers, with a median advertised salary of £70,000. Browse London roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Apprico's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in London.