Vacancy: Systems Engineer | Breakwater IT
About this role
Role Overview: Our team of Systems Engineers, or Level 2 Engineers, are an escalation point for our Junior Engineers for incoming IT queries on our Service Desk. They are responsible for providing both onsite and remote technical support for our varied client base within agreed SLAs. They also work on IT projects for our clients under the lead of our Senior Engineers. Candidate Details: Our ideal candidate will be an experienced Support Engineer with recent experience of the Microsoft cloud. You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. You should be comfortable working on your own on IT tickets, but equally able to work as part of a lively service desk team of like-minded engineers. A passion for IT and providing outstanding customer service is essential. We are a growing MSP and pride ourselves on the service that we provide; client service is just as important as IT ability. Key Responsibilities: To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure Provide 1st and 2nd Line diagnosis and resolution, maintaining a high level of 1st time fixes Act as an escalation point for Junior Engineers Understand when work should be escalated to save prolonged time spent on issues Log all service tickets received via telephone, email and client portal and handle accordingly throughout the stages of the ticket to resolution Attend client sites when deemed required, to resolve issues efficiently To maintain appropriate documentation in our documentation system Work in accordance with company values, policies, procedures and standards Create knowledge articles to assist with future incident resolution Working as part of a team to help meet KPI’s and customer satisfaction Understand and communicate Breakwater standards across all areas, focusing on client service and efficient response Essential Skills: Excellent problem solving and customer service skills Microsoft 365 Microsoft Azure Windows Server Windows Desktop Networking knowledge, IP, Internet connectivity Desirable Skills: Have worked for an MSP before Working knowledge of an RMM Automation skills PowerShell scripting Problem management Understanding of ITIL methodologies Project management/implementation experience Cisco Meraki Interested? Whilst we are not recruiting for any specific roles at this time, we’re always looking for enthusiastic people to join our team!
What this role is, and what else it is called
Employers in the UK advertise this kind of work as Systems Engineer, Infrastructure Engineer, Cloud Engineer and System Engineer too, so it is worth searching more than one wording. It is a mid-level Cloud & IT Infrastructure role in the UK, advertised as fully remote, so it is open to candidates working from home.
About hiring at Breakwaterit
Breakwaterit has 5 other live technology roles on its careers page. Of those, 17% are advertised as fully remote and 50% as hybrid. We have been observing Breakwaterit hiring technology staff since June 2026. See all Breakwaterit roles, salaries and stack.
How this role compares to the market
1,139 live UK roles list Azure right now, from 443 employers. The median advertised salary is £55,000; 28% are advertised as remote. Browse Azure roles.
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Breakwaterit's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.