Technical Support Specialist
About this role
GReminders is uniquely positioned in the market as the only full solution for the Meeting Lifecycle in our vertical with deep integrations to systems Financial Firms use everyday. The Role We are looking for a Technical Support Specialist who is part detective and part educator. You won’t just be answering "how-to" questions; you will be troubleshooting complex sync issues between calendar providers (Google, Outlook, Exchange) and financial CRMs. You will act as a frontline expert, ensuring our users can rely on our automation to run their businesses. Key Responsibilities Problem Solving: Diagnose and resolve technical issues related to calendar sync, SMS delivery, and CRM data mapping (Redtail, Wealthbox, Salesforce, Dynamics, etc...). Customer Advocacy: Provide high-touch support via email, and Zoom screen-sharing sessions to walk users through solutions. Documentation: Author and maintain Knowledge Base articles to empower users to self-serve. Product Feedback: Act as the bridge between our customers and our engineering team, identifying recurring bugs and suggesting feature improvements. QA Testing: Assist in testing new software releases and integrations to ensure a seamless "it just works" experience. What We’re Looking For Software Savvy: Understanding of cloud-based software and integrations (Data Models, Data Mapping, etc...). CRM Familiarity: Experience with CRM architecture (objects, fields, and workflows) is highly preferred. Clear Communicator: Ability to translate "technical jargon" into simple, actionable steps for non-technical users. Solution-Oriented: A drive to find the root cause of issues rather than just applying a quick fix. Pattern-Oriented: You have a "logical" brain. You naturally notice when things repeat and enjoy organizing chaotic information into clear categories. Technical "Bonus Points" Experience in the Wealth Management industry. Familiarity with AI tools and meeting recorders. Does this sound like you? If you love making technology work for people and want to be part of a team that values integrity and helpfulness, we’d love to hear from you. You will work with seasoned SaaS Founders, Sales/Marketing and Engineers side by side growing the business in a meaningful way. We are a small team but we punch above our weight class. What you’ll get Competitive Salary + Commission Health Insurance + 401k Work from Anywhere, Just get it Done Open, Honest and Transparent Culture Come join us for a fabulous adventure! To Apply please email to: [email protected] (No Recruiters Please) Core Values Be Real Be Straight, Transparent and Open. Don't hide behind rules or technical or marketing jargon, always give it straight. Own It. Build Products People Love Build a Following through our Products! Deliver a Wow, "It Just Works" Experience! Always consider the Customer's side. Be Action Obsessed. Be Helpful Solve Problems. Be Helpful, always. Share your knowledge with others, even if it doesnt pertain to the product. Integrity Be Ethical and Bone Honest, don't cut corners on this ever. Do the Right Thing.
What this role is, and what else it is called
Employers in Cambridge advertise this kind of work as Service Desk Specialist, SDS (Network Ops and Control Tech), Apprentice - IT Helpdesk Campus Support, Helpdesk Technician and Systems Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Cambridge, advertised as on-site.
About hiring at Greminders
Greminders has 2 other live technology roles on its careers page, across Technology Product & Delivery, Software Engineering and IT Support & Service Desk. Elsewhere in its adverts Greminders asks for Python, PHP, React, Docker and Linux. We have been observing Greminders hiring technology staff since May 2026. See all Greminders roles, salaries and stack.
How this role compares to the market
634 live UK roles list Salesforce right now, from 139 employers. The median advertised salary is £60,000; 24% are advertised as remote. Browse Salesforce roles.
352 live UK roles list Microsoft 365 right now, from 147 employers. The median advertised salary is £38,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Cambridge has 294 live IT vacancies across 88 employers. Browse Cambridge roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Greminders's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in East of England.