IT Support Engineer & Cyber Security (L2+) job for Goaco (ref: 13470)
About this role
IT Support Engineer & Cyber Security (L2+) Dartford, Kent, UK Job Categories : IT Support Engineer & Cyber Security Job Type : Full Time | On-Site | Permanent Job Location : Dartford, Kent, UK Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUT US Goaco is an award-winning global consultancy specialising in delivering secure, user-centric, and innovative digital solutions for public and private sector organisations. Established in 2010 and headquartered in the UK, Goaco has expanded its presence with offices in the UK, UAE and Saudi Arabia, gaining recognition as a trusted name in digital transformation and cyber security. With over 100 subject-matter experts supported by a wider network of 16,000+ associates, Goaco is committed to co-creating scalable, secure, and tailored solutions. The company plays a pivotal role in enhancing national security systems, modernising public services, and streamlining processes, all while emphasising purposeful innovation and impactful outcomes. ROLE DESCRIPTION We are looking for a dependable and experienced IT & Cyber engineer to join our growing service desk and support function. You’ll be responsible for technical troubleshooting, cyber security incident handling and on-site configuration of IT environments. The ideal candidate will be confident working across international teams, able to take initiative in fast-moving environments and uphold security-first support principles. KEY RESPONSIBILITIES Provide 2nd line IT support and escalation handling for users in the UK and UAE Using ITSM Tools such as Halo Troubleshoot and resolve hardware, software, network and O365 issues Administer and manage Microsoft Intune, including device enrolment and compliance Support user onboarding/offboarding, email configurations, SharePoint and Teams Comfortable troubleshooting problems on a Video call and Telephone Configure small to mid-scale network setups on-site, including Wi-Fi and firewalls Respond to and escalate cyber security incidents, working with the SOC team Contribute to patch management, endpoint protection and vulnerability remediation Document known issues, create SOPs and update asset inventories Work collaboratively with developers, security and infrastructure engineers across borders Participate in on-call and out-of-hours support when necessary (Evenings / Weekends on Rota) ESSENTIAL SKILLS & EXPERIENCE Minimum 3 years’ experience in IT support or service desk environment (L2 or higher) Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint Microsoft Intune experience (policy management, device compliance, remote actions) Experience responding to security alerts and incident response procedures Proven ability to set up and troubleshoot wired and wireless networks Familiarity with ticketing systems and ITIL-aligned support processes Strong verbal and written communication skills, comfortable dealing with non-technical users Ability to work independently and as part of a distributed international team NICE TO HAVE Microsoft 365 Fundamentals, Intune or Security certifications (MS-900, MD-102, SC-200) Experience supporting hybrid environments with Azure Active Directory Understanding of security frameworks (ISO 27001, NIST) SharePoint Administration / Migration Experience in public sector or regulated industries Knowledge of basic scripting or automation (PowerShell a plus) BENEFITS* We prioritise employee well-being and mental health by offering a comprehensive range of benefits so to enhance both health and career growth. Competitive Salary: Salary depending on experience and background. Health Benefits: 24/7 GP Access, Counselling Services, Virtual Physiotherapy, Discounted Gym Memberships, Virtual Gym Classes, Discounted Private Health Cover, Eye Care Discounts. Wealth Benefits: Shopping Discounts, Debt Support, Money Advice, Free Credit Reports, Travel Money Savings. Education Benefits: Learning Courses, Business Skills Training. *Offered only to employees based in the UK. *Unfortunately, we aren’t able to offer sponsorship for this role.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as Security Engineer, Fire & Security Engineer, Cybersecurity Engineer and Cyber Security Consultant too, so it is worth searching more than one wording. It is a mid-level Cybersecurity role in the UK, advertised as hybrid, splitting time between home and the office.
About hiring at Goaco
Goaco has 20 other live technology roles on its careers page, across IT Support & Service Desk, Technology Architecture and Cybersecurity. Of those, 0% are advertised as fully remote and 33% as hybrid. Elsewhere in its adverts Goaco asks for C#, AWS, Python, SQL and Machine Learning. We have been observing Goaco hiring technology staff since June 2026. See all Goaco roles, salaries and stack.
How this role compares to the market
1,139 live UK roles list Azure right now, from 443 employers. The median advertised salary is £55,000; 28% are advertised as remote. Browse Azure roles.
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Goaco's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.