IT Helpdesk Assistant Role | Careers | Madison.co.uk
About this role
Location: Head Office, Knowlhill Closing Date: Jun 30, 2026 Head Office, Knowlhill Closing Date: Jun 30, 2026 Madison is the UK’s number one distributor of high-end bicycles, clothing, components, and accessories, working in partnership with some of the biggest brands in cycling. Our IT systems team is a key enabler of operational excellence across the business. We are looking for a proactive and customer-focused IT Helpdesk Analyst to join our IT team. You’ll be the first point of contact for technical support across the business, ensuring systems run smoothly and users stay productive. Key Responsibilities: • Provide 1st line support to internal users via phone, email, and ticketing system • Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices • Manage user accounts, permissions, and access (Active Directory, Entra ID, Exchange) • Install, configure, and maintain IT equipment and applications • Escalate complex issues to senior IT staff or third-party vendors where necessary • Maintain accurate records of incidents, requests, and resolutions • Assist with IT projects, system upgrades, and rollouts • Support warehouse and logistics systems critical to distribution operations About You: • Keen interest in IT, ideally with previous experience in an IT Helpdesk or Service Desk role • Good team player and have experience of using Windows 11, Outlook, Word and Excel. Knowledge or experience of any of the following would be desirable: Databases, HTML, Powershell, ODBC Reporting, ERP or warehouse systems, Active Directory, Exchange, Server 2016 or above, Virtualisation, Basic understanding of networking • Familiarity with ticketing systems and remote support tools • Excellent problem-solving skills and attention to detail • Strong communication skills with a customer-first mindset • Ability to prioritise and manage multiple tasks in a fast-paced environment • A dynamic, team-oriented working environment This is a service role and you’ll have excellent communication skills, with good written and spoken English. We offer a competitive salary and generous staff discount – and the opportunity to work for one of the UK cycling industry’s leading businesses.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised as fully remote, so it is open to candidates working from home.
About hiring at Madison
Madison has 3 other live technology roles on its careers page, across IT Support & Service Desk and IT Analysis & Consulting. Of those, 25% are advertised as fully remote and 25% as hybrid. We have been observing Madison hiring technology staff since June 2026. See all Madison roles, salaries and stack.
How this role compares to the market
123 live UK roles list PowerShell right now, from 55 employers. The median advertised salary is £40,000; 18% are advertised as remote. Browse PowerShell roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Madison's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.