IT Support Analyst - 1st Line x 6
About this role
Are Working with a brilliant company based in London for the hire of 6 IT Support individuals on the permanent basis - You will be joining a very proactive customer centric team across Bradford & Leeds Key Responsibilities: Assess incoming incident and prioritise work according to timescales and processes. Keep accurate and timely records within the incident monitoring system making sure that the end user receives feedback at all times on the progress of faults and changes. Carry out technical investigation into support calls and escalate to the local technical team where issues require escalation. Maintain spare IT stock, warranties and software licences in accordance with the asset . Instigate hardware swap outs within the timescales set out by the availability SLA to maintain service availability on failed devices. Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware. Produce formal damage reports as per the damage report process. Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader. Provide assistance in coordinating the testing and installation of new 3rd party software or services. Log/update or remove asset information relating to kit when it is moved/deployed or disposed of within the school. Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner. Provide additional support to end users as required. If interested please send your CV over ASAP ads we will be conducting interviews next week with a view of a start ASAP.
What this role is, and what else it is called
Employers in London advertise this kind of work as IT Support Engineer, Support Engineer, Technical Support Engineer and IT Support Technician too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in London, advertised as on-site.
About hiring at Evolve ERP
Evolve ERP has 2 other live technology roles on its careers page, across IT Support & Service Desk and Enterprise Applications. Of those, 67% are advertised as fully remote and 0% as hybrid. We have been observing Evolve ERP hiring technology staff since May 2026. See all Evolve ERP roles, salaries and stack.
How this role compares to the market
London has 4,331 live IT vacancies across 1,366 employers, with a median advertised salary of £70,000. Browse London roles.
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Detected on Evolve ERP's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in London.