IT Service Desk | My Site
About this role
top of page < Back IT Service Desk Apply Now UK Job Type Full Time Workspace London About the Role ● Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system； ● Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity； ● Deliver IT orientation to new employees with our client's standards and provide regular user trainings to improve user productivity； ● Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.； ● Manage IT assets in the region and ensure accuracy of IT assets management； ● Manage outsourced engineers to deliver IT services up to our client's standards ； ● Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region； ● Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support； Requirements Qualifications 3 years of experience in IT Bilingual: Mandarin and English Technical Skills Experienced computer troubleshooting skills (windows 7 and mac OS) Good knowledge of Active Directory/DHCP/DNS/TCP/IP Familiar with windows server and relevant permission Familiar with Cisco telephone and conferencing systems Physical server and virtual server management Networking skills such as managing network switch/firewall/etc Personal Skills Strong spoken and written Mandarin and English language skills Good telephone manner, patient with good communication skills Strong customer service sense with a humble attitude Willingness to take initiatives, hands on and result driven Quick learner and ability to embrace change About the Company Genesis Communications Limited, established in 2019 and headquartered in London, is a leading IT information services company with a global workforce partnership approach. Specializing in Internet Data Centers (IDC), we collaborate with key facilities such as Digital Realty, Telehouse, ARK Datacentre, Equinix, delivering end-to-end solutions in design, supply, installation, and commissioning. Beyond IDC, we offer unparalleled recruitment and workforce solutions, guiding professionals in their careers and helping organizations bridge skills gaps. What sets us apart is our commitment to providing insights and expertise for the fast-paced world of work. At Genesis Communications Limited, we pride ourselves on a proven track record in IDC contracting and a dedication to delivering exceptional solutions. As your reliable partner, we not only address current needs but also help you prepare for the future. Trust us to navigate the dynamic landscape of IT information services and workforce solutions with you.
What this role is, and what else it is called
Employers in London advertise this kind of work as IT Support Engineer, Support Engineer, Technical Support Engineer and IT Support Technician too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in London, advertised as fully remote, so it is open to candidates working from home.
About hiring at Genesiscommunicationsltd
Genesiscommunicationsltd has 6 other live technology roles on its careers page, across IT Support & Service Desk, Networks & Telecommunications and Cybersecurity. Of those, 29% are advertised as fully remote and 0% as hybrid. Elsewhere in its adverts Genesiscommunicationsltd asks for Linux, Python, AWS, Azure and Google Cloud. We have been observing Genesiscommunicationsltd hiring technology staff since May 2026. See all Genesiscommunicationsltd roles, salaries and stack.
How this role compares to the market
114 live UK roles list Windows Server right now, from 62 employers. The median advertised salary is £36,000; 32% are advertised as remote. Browse Windows Server roles.
239 live UK roles list Cisco right now, from 75 employers. The median advertised salary is £40,000; 18% are advertised as remote. Browse Cisco roles.
London has 4,324 live IT vacancies across 1,366 employers, with a median advertised salary of £70,000. Browse London roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Genesiscommunicationsltd's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in London.