Service Desk Technician — UK | Apex Business Consultants
About this role
All roles Live Role Service Desk Technician Full-time, Permanent · Negotiable, DOE Apex are working with a people-first IT services partner to recruit a friendly, curious and technically capable Service Desk Technician to support a tight-knit team delivering first- and second-line support. Our client believes technology should make life easier — and their Service Desk Technicians are the people who make that happen. They're looking for someone who's friendly, curious, and technically capable; someone who enjoys solving problems, talking to people, and keeping systems running smoothly. If you take pride in doing things properly and delivering support with a smile (even on the busy days), you'll fit right in. What You'll Do • Provide first-line and second-line technical support across Windows, macOS, networking, and common business applications. • Troubleshoot hardware, software, and connectivity issues — getting users back up and running quickly and confidently. • Log, manage, and resolve tickets through service desk tools (e.g. ServiceNow, Jira, Remedy) with clear and accurate notes. • Set up and maintain user accounts, devices, and permissions, including Active Directory tasks and endpoint configuration. • Support the rollout of updates, deployments, and routine maintenance tasks alongside the wider technical team. • Escalate complex issues appropriately, ensuring smooth handover and great communication throughout. • Contribute to the internal knowledge base by documenting fixes, processes, and best practice. • Deliver excellent customer service — clear communication, patience, and a helpful attitude every time. What You'll Bring • Previous experience in an IT support or service desk role. • Strong troubleshooting ability across Windows and macOS environments. • A solid understanding of networking basics (LAN, VPN, DNS, TCP/IP). • Familiarity with Active Directory and common enterprise tools such as SCCM, ServiceNow, Jira, or Remedy. • Good problem-solving skills and a calm, logical approach under pressure. • A genuine desire to help people — clear communication, empathy, and patience are essential. • Willingness to learn, grow, and adapt as new technologies and processes evolve. Why Work With Our Client? A people-first IT partner built on clarity, honesty, and high standards. A friendly, tight-knit team with over 30 years' collective experience — and a real pride in supporting clients the right way. No jargon, no cutting corners, just dependable service and a supportive environment that helps you grow. You'll have the chance to learn from experienced colleagues, strengthen your technical skills, and be part of a business that genuinely values teamwork, trust, and quality service.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised without a stated working pattern, which is worth asking about.
About hiring at Apexbusinessconsultants
Apexbusinessconsultants has 3 other live technology roles on its careers page, across DevOps, Platform & SRE and IT Support & Service Desk. Of those, 25% are advertised as fully remote and 50% as hybrid. Elsewhere in its adverts Apexbusinessconsultants asks for Python, AWS, Azure, Google Cloud and Kubernetes. We have been observing Apexbusinessconsultants hiring technology staff since May 2026. See all Apexbusinessconsultants roles, salaries and stack.
How this role compares to the market
256 live UK roles list ServiceNow right now, from 50 employers. The median advertised salary is £70,000; 32% are advertised as remote. Browse ServiceNow roles.
201 live UK roles list Jira right now, from 124 employers. The median advertised salary is £43,961; 27% are advertised as remote. Browse Jira roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Apexbusinessconsultants's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.