IT Support Engineer - Hydeas Technology
About this role
IT Support Engineer Victoria Island Full Time Contract About Hydeas Technology Ltd Hydeas Technology Ltd is a UK–Nigeria innovation company specialising in IT Solutions, Web Design & Development, Digital Marketing, Corporate Training, and Events Management. With offices in Cambridge (UK) and Victoria Island (Lagos), we provide technology-driven solutions to help businesses go digital, stay visible, and scale smarter. As we expand our services to support more SMEs and corporate clients in Lagos, we are seeking a skilled IT Support Engineer to provide reliable, professional, and timely technical support. Role Overview The IT Support Engineer will provide both on-site and remote technical support to Hydeas clients, ensuring that hardware, software, and network systems are maintained efficiently. This is a client-facing role that requires strong problem-solving ability, excellent communication, and a commitment to delivering outstanding service. The position begins as a retainer or contract role, with potential to transition to a full-time position as the client base grows. Key Responsibilities Provide on-site and remote IT support to clients (hardware, software, and network troubleshooting). Install, configure, and maintain operating systems, networks, and applications. Diagnose and resolve technical issues quickly to minimise downtime. Support email, cloud, and data backup solutions (Microsoft 365, Google Workspace, etc.). Assist clients in cybersecurity best practices and endpoint protection. Document incidents, resolutions, and preventive recommendations. Collaborate with the Hydeas web and digital teams to support hosted solutions and client websites. Liaise with external vendors or ISPs when required. Provide user training and create quick guides for non-technical staff. Requirements Minimum 2 years’ hands-on experience in IT support or systems administration. Excellent understanding of Windows, networking, and basic cybersecurity principles. Experience supporting clients in an SME or agency environment preferred. Relevant certification (e.g. CompTIA A+, Network+, CCNA, or ITIL Foundation) is a strong advantage. Ability to work independently with professionalism and strong client service skills. Good written and spoken communication skills. What We Offer Retainer-based or project-based compensation with renewal potential. Opportunity to grow into a full-time role within the organisation. Work alongside a forward-thinking UK–Nigeria tech brand. Exposure to digital infrastructure and managed IT solutions projects. Supportive, innovation-led work environment. Apply Need help?
What this role is, and what else it is called
Employers in Cambridge advertise this kind of work as Service Desk Specialist, SDS (Network Ops and Control Tech), Apprentice - IT Helpdesk Campus Support, Helpdesk Technician and Systems Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Cambridge, advertised as fully remote, so it is open to candidates working from home.
About hiring at Hydeastech
Hydeastech has 9 other live technology roles on its careers page, across Software Engineering, IT Support & Service Desk and UX, UI & Digital Design. Of those, 10% are advertised as fully remote and 70% as hybrid. Elsewhere in its adverts Hydeastech asks for JavaScript, Python, PHP, React and Node.js. We have been observing Hydeastech hiring technology staff since May 2026. See all Hydeastech roles, salaries and stack.
How this role compares to the market
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
239 live UK roles list Cisco right now, from 75 employers. The median advertised salary is £40,000; 18% are advertised as remote. Browse Cisco roles.
Cambridge has 295 live IT vacancies across 88 employers. Browse Cambridge roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Hydeastech's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in East of England.