i.t. support technician
About this role
If that sounds like something you could get behind, we welcome you to apply for a role with us. In addition to being the greatest London based IT Managed Service provider; we are a fun, energetic, and charismatic team—with a company culture to match! We continuously strive to ensure that we’re dispensing industry-leading services alongside innovative technology all while meeting deliverable timelines with tenacity, perseverance and fortitude. We encourage an environment of collaboration, open communication and team camaraderie. We’ve even been known to hit a few golf balls, crack some bad jokes and celebrate our successes together. We are a fast-growing company with great benefits, we provide career development and training opportunities all while encouraging a meaningful work-life balance. To explore our open roles and learn more about possible opportunities please send your resume to careers@consysgroup.com WE LOVE OUR TEAM i.t. support technician LOCATION: London, ON | GTA, ON | Calgary, AB This position is responsible for providing remote/onsite technical support related to computer systems, hardware, or software at the client’s business locations. This position will be a client facing resource for Consys Group Inc. and will perform initial and secondary physical analysis and troubleshooting to rectify problems and, if necessary, suggest enhanced products and services to prevent the problem in the future. This could also include project deployments. Key Accountabilities: Collaborating with the Help Desk Technicians, Systems Administrator, Project Coordinator and I.T. Support Specialist to provide onsite assistance to clients. Proactively assess clients I.T. infrastructure. Build and provide clients with thoughtful I.T. solutions up to Consys standards and related I.T. advice. Complete tickets once assigned, ensuring all notes are documented and tickets are closed out. Creation of new tickets as additional work is identified while at the client’s location. Notify sales, or appropriate personnel of an additional sale or scope of work quotes to be processed. Provide onsite/remote technology support to a broad range of clients. Triage and document all issues, troubleshooting steps and final resolution in helpdesk ticketing system with detail. Track, resolve and fully document all customer support tickets as assigned. Develop and conduct basic training programs on how to use hardware and applications; draft user manuals and/or document process and procedures. Perform bench-level hardware troubleshooting and repair as needed. Preform any preparation work as needed for customer sites or projects. Create (if required/asked for) or read all notes (if provided) on any tickets or project instructions at least 2 days in advance of any onsite job and ensure all necessary tools and products before leaving the office to go onsite. Perform preventative maintenance on customers' networks and systems. Escalate complex issues to the Systems Administrators as needed. Assist the team with technology projects and deployments. Communicate daily with customers, coworkers, and management. Specific Job Tasks: Provide photos as needed and written updates from any onsite visit and include in ticketing system. Work as a Help Desk Technician providing support remotely when there is no on-site work required. Working within ticketing system to create tickets, complete detailed time entries, document notes and forward schedule where appropriate. Working with in house document management programs to add data to pre-existing assets. Configure and set up access of printers, scanners, workstations, laptops, tablets, Wi-Fi, WAP, basic router/WAN, switch and VLAN configurations and NAS. Setup Office 365 software including email configuration. Setup RMM sites AV, firewall, router configuration, server, WAP, UBI controllers. Roll out RMM and AV on workstations and servers as required. Troubleshoot and complete diagnostics for basic email user issues, office 365 products, workstations, laptops, tablets, OS related issues, printer/scanner, workstations, and basic server issues. Complete various level networking functions including Routing, switching and other network services Support troubleshooting third party software including QuickBooks, Sage and others. Support Antivirus policies but setting up, completing software updates, rollbacks and general remediation. Other duties as assigned. Position Expectations: Must Have: 3+ years of desktop experience. 1+ years server experience preferred. Excellent hardware and software troubleshooting abilities. A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus. Excellent communications/customer relationship skills. Intermediate knowledge of desktop operating systems. Intermediate knowledge of Microsoft Office applications. Basic knowledge of networked workstation and server configurations. Experience in Routers and Network Switches configurations. Excellent organizational skills. Ability to assist with lifting gear as required. Ability to work in the city specific office [London, GTA, Calgary]. Ability to travel to client sites within +/-25km. Possess a valid Driver's License and clean drivers record. Nice to have: Working knowledge of Halo. Working knowledge of IT Glue. Working knowledge of N-able/Solar Winds RMM. Ability to influence without authority. To explore our open roles and learn more about possible opportunities please send your resume to careers@consysgroup.com Consys Group Inc retains the right to alter all content and expectations detailed within this Position Description to meet operational and client needs and to ensure optimal business continuity. Alterations directly impacting an incumbent will be provided in writing in adherence with applicable legislation. Project & dispatch APPLY TODAY "My career with Consys Group Inc. is extremely fun, exciting and challenging. The culture and collaborative approached is why so many clients enjoy doing business with Consys and why they stay with Consys. The company is committed to its people and its clients. We believe in People over Profits and Relationships over Revenue. I'm proud to be a Consys Group team member." — Nick, Consys Group Employee since 2019 " I was working at my previous job and assisting with an image install. I got to talking with a provider about other jobs he's done when he started talking very highly of Consys Group — discussing the professionalism and drive that C onsys has to succeed. That's when I decided to put my application in. To hear a 3rd party provider praise an IT company that much meant a lot — it had to be a great place to work! And he was right, I love my career at Consys!
What this role is, and what else it is called
Employers in London advertise this kind of work as IT Support Engineer, Support Engineer, Technical Support Engineer and IT Support Technician too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in London, advertised as fully remote, so it is open to candidates working from home.
How this role compares to the market
352 live UK roles list Microsoft 365 right now, from 148 employers. The median advertised salary is £37,000; 24% are advertised as remote. Browse Microsoft 365 roles.
238 live UK roles list Cisco right now, from 74 employers. The median advertised salary is £40,000; 18% are advertised as remote. Browse Cisco roles.
London has 4,331 live IT vacancies across 1,366 employers, with a median advertised salary of £70,000. Browse London roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Consysgroup's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in London.