Job Title: IT Support Engineer (3rd Line)
About this role
top of page 01372 46 4321 | hello@tiptop.co.uk | Client Portal Remote Support: Desktop | Mobile VACANCIES Job Title: IT Support Engineer (3rd Line) Location: Based in our office in Leatherhead, plus onsite work Salary: Negotiable Hours: Mon-Fri, 9am-5.30pm We’re looking for a highly capable 3rd Line IT Support Engineer to join our team. If you’re the go-to person for solving complex IT issues, carrying out IT projects, and enjoy supporting users and infrastructure in a hands-on environment, we want to hear from you. Key Responsibilities Provide up to 3rd line technical support for a variety of systems and users. Manage and maintain Active Directory, Domain Controllers, and DNS infrastructure. Support and troubleshoot VLANs, VPNs, and Microsoft 365 environments. Administer and secure endpoints using Microsoft InTune and Entra ID. Offer support for both Windows (primarily) and Mac devices. Handle a mix of day-to-day support requests and project-based tasks. Work from the office, with travel to local client sites as needed. Ideal Candidate Strong experience in a 3rd line support role. Solid knowledge of: Domain Controllers & Active Directory DNS, VLANs, VPNs Microsoft 365 & Entra ID Endpoint management with InTune Comfortable supporting both Windows and macOS environments. Excellent troubleshooting and communication skills. Ability to work independently and as part of a team. What We Offer Full-time role with a healthy work-life balance (no weekend or out-of-hours support, with some exceptions). Opportunity to be a key part of a small, skilled, and friendly technical team. Opportunity to work on varied technical challenges and projects for small businesses. A supportive environment where your input and expertise are genuinely valued. A professional yet relaxed workplace culture that encourages growth and teamwork. If you’re a problem-solver with a passion for IT and a knack for keeping systems running smoothly, apply now and let’s talk. Please email your CV to Richard Banks ( rb@tiptop.co.uk ).
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised as fully remote, so it is open to candidates working from home.
How this role compares to the market
350 live UK roles list Microsoft 365 right now, from 147 employers. The median advertised salary is £38,000; 24% are advertised as remote. Browse Microsoft 365 roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Tiptop's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.