Network Engineer - Appello & Careline365
About this role
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Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Marketing These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Vendors Youtube Accept these cookies Decline all non-necessary cookies Appello - Technical Support · New Milton · Hybrid Network Engineer Here, one simple word can mean the world. Every 'hello' can save the day or even a life. Join the UK's most trusted and innovative careline service supporting vulnerable people. APPLY NOW! NETWORK ENGINEER Help power the future of digital telecare. As a Network Engineer at Appello, you’ll design and manage the IP networks that keep our award‑winning services safe, reliable, and always connected. ️Hours: 35 hours per week Shift pattern: Monday - Friday 09:00-17:00 Salary: £35,000 per annum Location: Hybrid New Milton Start Date : May/June 2026 ⚠️ Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mpbs upload and 15mpbs download internet speed Appello Perks : 161 hours holiday plus bank holidays We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends’ discounts on our services & products Pension Scheme, up to 4% Company matched Free on-site parking ABOUT YOU You are an experienced and motivated network professional who thrives in technically complex, mission‑critical environments. With a strong grounding in IP networking and digital communications, you bring a methodical, customer‑focused approach to problem solving and take pride in delivering reliable services that truly make a difference. You are confident working under pressure, comfortable engaging with both technical and non‑technical stakeholders, and committed to supporting safe, secure, and compliant digital care services for vulnerable people. ESSENTIAL REQUIREMENTS Proven experience as a Network Engineer, Network Administrator, or similar role within a technical environment such as telecoms, managed services, or technology‑enabled care. Strong technical knowledge of IP networking, SIP/VoIP, TCP/IP, DNS, DHCP, VLANs, firewalls, and cloud technologies, ideally within life‑safety or mission‑critical systems. Demonstrated troubleshooting expertise , including diagnosing and resolving complex network issues using tools such as Wireshark, SIP tracing, and packet capture utilities. Excellent problem‑solving skills , able to work calmly and methodically in high‑pressure scenarios where uptime directly impacts safety and wellbeing. Clear communicator , capable of producing high‑quality technical documentation and delivering step‑by‑step guidance to colleagues, customers, and non‑technical stakeholders. Relevant technical qualification in networking, telecommunications, or IT (e.g. Cisco CCNA/CCNP, CompTIA Network+, or equivalent). ️ Hands‑on experience with IT infrastructure and IP configuration, including routers, switches, firewalls, and SIP/VoIP systems in live operational environments. Experience in technical support environments , including incident management, change control, and service improvement activities. Proficiency with Microsoft tools , including Excel, Teams, and related platforms for reporting, documentation, monitoring, and collaboration. DESIRABLE REQUIREMENTS ⭐ Experience or knowledge of the Telecare / Technology Enabled Care (TEC) sector , particularly the transition from analogue PSTN to digital All‑IP services. Familiarity with telecare standards and protocols , including TSA Code of Practice, BS 8521‑2 (NOWIP), and SCAIP / CENELEC TS 50134‑9. Additional IT or service management qualifications , such as ITIL Foundation, CompTIA Network+ (if not already held), or relevant security certifications. SKILLS & PERSONAL ATTRIBUTES ️ Confident communicator , able to engage effectively with technical teams, customers, housing providers, local authorities, and senior stakeholders. Highly analytical and structured , capable of diagnosing issues across complex, multi‑vendor network environments. Empathetic and purpose‑driven , with a genuine commitment to improving outcomes for elderly and vulnerable people. Collaborative and self‑motivated , able to work independently while contributing positively to a wider technical team. Customer‑focused mindset , understanding that network reliability directly affects safety, independence, and quality of life. Technically curious , with a strong interest in emerging technologies such as IoT, cloud networking, digital telecare, and the evolving All‑IP landscape. THE ROLE This role is responsible for designing, securing, and supporting Appello’s mission‑critical network infrastructure that underpins life‑saving digital telecare services. Working at the highest technical level, you will ensure resilient, secure, and high‑performing connectivity across customer environments, monitoring centres, and cloud platforms. You will act as a trusted technical authority for complex network issues, support Appello’s transition to All‑IP services, and play a vital part in protecting the data and wellbeing of vulnerable service users through robust, compliant, and future‑ready network solutions. ️ Design, deploy, and maintain Appello’s network infrastructure (LAN, WAN, VLANs, Wi‑Fi, DNS, DHCP, routing) to ensure high availability and performance across all sites and remote environments. Provide 4th line support for complex, escalated network and connectivity issues, using tools such as Wireshark, SIP tracing, and packet capture to diagnose root causes and deliver long-term fixes. Enable mission‑critical digital communications for Appello’s telecare solutions (Smart Living Solutions, SmartConnect, SmartBridge), ensuring resilient SIP/VoIP and digital alarm signalling via NOWIP (BS 8521‑2) and SCAIP. Safeguard network security by implementing strong controls, managing firewalls and access policies, conducting vulnerability assessments, and staying ahead of emerging cyber threats in telecare environments.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as Network Engineer, Senior Network Engineer, Network Engineer: and Telecommunications Installation Engineer too, so it is worth searching more than one wording. It is a mid-level Networks & Telecommunications role in the UK, advertised without a stated working pattern, which is worth asking about.
About hiring at Appello
Appello appears alongside 1 other live technology role on this source domain. See all Appello roles, salaries and stack.
Detected on Appello's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.