Technical Support Engineer
About this role
That kind of tenure only happens when an entire company and leadership team is dedicated to creating a strong company culture. What’s it all about? Watch some of our employees describe their experiences. Aaron Plekan Harrison Caetano Wendy Hamilton Patti Garcia Jeff Anderson More about us: Attributes of Success Guides employee behavior and daily choices. Attributes of Success Goals & Values Guides our company choices and describe how we interact with one another and our business partners. Goals & Values Stakeholders Statement Better understand the ecosystem Digitech Systems creates. Stakeholders Statement Open Opportunities We are looking for high-performance employees located in either Lincoln, NE or Denver, CO. Technical Support Engineer Location: Denver, CO | Lincoln, NE Digitech Systems is currently seeking full-time Technical Support Engineers to join our Legendary Customer Service Technical Support Team! Jobs available in both Denver, CO, & Lincoln, NE. We are looking for professionally oriented, friendly, enthusiastic, and technically inclined individuals with excellent problem solving, conflict resolution, and analytical skills. Excellent oral and written communication skills are an absolute must for these positions. Technical Support Engineers are expected to provide legendary customer service to our customers whom are needing guidance or assistance with our software product line via phone, email, or our online forums. They are expected to test issues presented by clients and to document all activity pertaining to each inquiry. Technical Support Engineers utilize all available resources to assure resolution to customer inquiries in a timely fashion and according to Technical Support posted processes and policies. Successful candidates should have strong customer service skills with experience/education in the following areas: Operating Systems (Windows 7 thru 10), Windows Server (2012 thru 2019), Mobile Operating Systems (iOS and Android), Microsoft Outlook, Microsoft Word, Internet Information Services, all browser types, familiarity working with software in a VMWare environment, familiarity working in a network environment with users-groups-permissions, knowledge of database operations (Access or Excel), SQL Server and SQL Server Express, scanners and scanner drivers.
What this role is, and what else it is called
Employers in Lincoln advertise this kind of work as IT User Support Technician, Customer Support Analyst, IT Helpdesk Technician and Mid-Level IT Support Technician too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in Lincoln, advertised without a stated working pattern, which is worth asking about.
How this role compares to the market
71 live UK roles list SQL right now, across 49 source domains. 60% of 20 roles with a known arrangement are remote. Browse SQL roles.
12 live UK roles list Microsoft SQL Server right now, across 11 source domains. 83% of 6 roles with a known arrangement are remote. Browse Microsoft SQL Server roles.
Lincoln has 13 live IT vacancies across 9 source domains. Browse Lincoln roles.
Market figures are today's snapshot of reportable live UK roles on public careers and vacancy pages; see hiring trends.
Technologies mentioned
Detected on Digitechsystems's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in East Midlands.