Helpdesk Technician
About this role
Helpdesk Technician - London, Battersea officePermanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.About LEAPLEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.The OpportunityHelp is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people. What you'll do Providing excellent client support and issue resolution via email, phone, and live chat. Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products. Working efficiently and effectively to achieve and exceed Key Performance Indicators. Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc). Building productive client relationships and high client satisfaction. What you'll bring At least 1 year’s experience in a customer facing environment. Excellent communication, customer service, and writing skills. Strong analytical and problem-solving skills. Competence with Microsoft products, in particular, Word and Excel. Demonstrated strong collaborative teamwork and people skills. Experience with Salesforce or another CRM system would be beneficial. Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team. Attention to detail, ability to manage time effectively, and ability to meet deadlines. Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous. What you'll getCareer & GrowthGenerous professional development fundSupport for training, learning, and career progressionHealth & WellbeingPrivate health insurance (including dental and optical)£80 monthly gym contributionEmployee Assistance ProgrammeLife insurance coverFinancial Benefits8% employer pension contributionPerkBox membership with discounts and rewardsCycle to Work schemeAccess to LEAP Home - a program unique to LEAP to support you in buying your primary residenceTime off25 days annual leave + 8 bank holidaysEnhanced parental leaveOne paid volunteer day each year for a charity of your choiceWork anniversary rewardsWork environmentFriendly, supportive, and driven cultureFree healthy breakfast, light lunch, and snacksMonthly socialsLife at LEAPDiscover the human side of cutting edge LegalTechLife at LEAPDiscover more LEAP opportunitiesClosing Date: Friday, 10th September 2026We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice.
What this role is, and what else it is called
Employers in London advertise this kind of work as IT Support Engineer, Technical Support Specialist, Service Desk Engineer and Technical Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in London, advertised without a stated working pattern, which is worth asking about.
How this role compares to the market
London has 1,264 live IT vacancies across 683 source domains, with a median annual salary midpoint of £55,000. Browse London roles.
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Detected on Leaplegalsoftware's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in London.