Water Hygiene / Legionella Service Desk Coordinator | HLA Services
About this role
SUPPORTING INDUSTRY, COMMERCE, RETAIL, EDUCATION AND HOSPITALITY SUPPORTING INDUSTRY, COMMERCE, RETAIL, EDUCATION AND HOSPITALITY SUPPORTING INDUSTRY, COMMERCE, RETAIL, EDUCATION AND HOSPITALITY Vacancy Location: HLA Services Ltd, Boldon, NE35 9PY Salary: £26,000 – £32,000 per annum based on experience/knowledge Employment Type: Full-time, Permanent Department: Water Hygiene and Plumbing Compliance About Us HLA Services Ltd are a leading provider of Water Hygiene and Plumbing compliance solutions across the Northeast of England. We specialize in working with commercial, healthcare, education, and industrial clients to maintain full water safety compliance and assist with plumbing solutions on a reactive basis. Role Overview An opportunity has opened for an organized, proactive Water Hygiene / Legionella Service Desk Coordinator to join our fast-paced, well-established and experienced operational team. In this critical role, you will serve as the central operational link between our field-based water hygiene technicians, risk assessors, and clients. You will oversee daily engineering scheduling, process technical compliance documentation, and ensure all routine water safety monitoring tasks are executed seamlessly in strict alignment with UK water hygiene legislation. Key Responsibilities Scheduling & Dispatch: Coordinate, route, and schedule field engineers and Legionella risk assessors for routine water monitoring, remedial works, sampling, and risk assessments. Compliance Document Review: Audit, format, and issue field reports, water sample laboratory analysis, and Legionella Risk Assessments to clients, ensuring high technical accuracy and prompt turnaround. Logbook & Portal Management: Update and maintain client electronic/paper water hygiene logbooks, update compliance portals and internal CRM systems. Experience of joblogic and legionella dossier would be advantageous. Remedial Action Tracking: Identify non-conformances (e.g., temperature threshold fails, elevated bacterial counts) from engineer reports and generate job sheets, quotes, or schedule follow-up remedial work. Client & Contractor Liaison: Act as the primary desk-based point of contact for customer inquiries, emergency call-outs, account managers, and specialized sub-contractor coordination. Regulatory Record Keeping: Maintain meticulous, auditable compliance and service records in full accordance with UK statutory health and safety standards. Knowledge & Requirements Legislative Knowledge: HSE Approved Code of Practice (ACOP L8) HSG274 Parts 1, 2, & 3 (Legionnaires’ disease technical guidance) Health & Safety at Work Act 1974 & COSHH Regulations Water Supply (Water Fittings) Regulations 1999 / Water Industry Act Experience: Prior experience in a service desk, scheduling, or operations coordinator role within the water treatment, facilities management (FM), or environmental compliance sectors. Technical Proficiency: Strong IT skills, including MS Office (Word, Excel), and hands-on experience using field management or water compliance software. Key Competencies: Excellent written and verbal communication, sharp attention to detail, strong problem-solving capabilities, and the ability to prioritize urgent compliance issues in a fast-paced environment. Benefits & Package Competitive starting salary (dependent on experience) 30 days annual leave including bank holidays Company pension scheme (auto enrollment) Ongoing professional development, industry certifications, and Legionella awareness training Clear opportunities for progression How to Apply To apply for this role, please submit your CV along with a brief cover letter outlining your relevant experience in scheduling, operations, or water hygiene compliance to: Email: gary@hlaservices.co.uk × Contact Us Your name (required) Your email (required) Your phone number Your message Please leave this field empty.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised without a stated working pattern, which is worth asking about.
About hiring at Hlaservices
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