Technical Support Engineer - Global-e
About this role
Open Positions Technical Support Engineer Technical Operations Japan, Tokyo We’re looking for Application Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e. This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally. The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability. Responsibilities: The day-to-day tasks include ensuring that all our merchant’s technical issues are being cared for. Working closely with our Tier 2 team and other departments in the company. Addressing and debugging complex technical issues. Handling escalations and complex issues. Investigating logs and working with SQL. Requirements 2 +years of experience as a technical support engineer. Excellent understanding of technical support methodologies and tools. Exceptional troubleshooting skills. Willingness and ability to deep dive into the problem and find the root cause. Ability to multitask and handle various priorities. Exceptional interpersonal skills Experience with debugging tools and analyzing logs Experience with Atlassian, Zendesk, SharePoint – advantage. Knowledge of SQL and experience working with relational databases – advantage. Previous experience working in a global organization – advantage.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised without a stated working pattern, which is worth asking about.
About hiring at Global E
Global E has 4 other live technology roles on its careers page, across IT Support & Service Desk, Software Engineering and DevOps, Platform & SRE. Of those, 0% are advertised as fully remote and 20% as hybrid. Elsewhere in its adverts Global E asks for AWS, Kubernetes, Jira, Python and Terraform. See all Global E roles, salaries and stack.
How this role compares to the market
1,143 live UK roles list SQL right now, from 481 employers. The median advertised salary is £60,000; 26% are advertised as remote. Browse SQL roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Global E's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.