IT Support Manager
About this role
We are looking for an IT Support Manager to own, scale, and secure the core SaaS tooling, identity architecture, and endpoint management infrastructure that underpins our organisation. Working closely with our InfoSec and Engineering teams, you’ll work with the IT team to architect and drive our internal IT environment as Ravelin scales internationally. This is a mid-senior, high-ownership role where you will bridge operational excellence and security architecture. Rather than just clearing tickets, you will focus on eliminating operational friction through automation, hardening our security posture, and designing scalable systems that provide a seamless experience for our hybrid workforce.If you thrive on transforming manual IT processes into automated workflows, driving Zero-Trust access models, and leading high-impact operational initiatives, we’d love to speak with you. SaaS and Enterprise Identity Mastery: Deep hands-on experience configuring and auditing enterprise identity platforms (SSO/SAML, Google Workspace, password management, and granular access controls).Advanced MDM and Network Security: Proven experience deploying and maintaining Jamf at scale, along with modern network access solutions (Twingate, SASE, or ZTNA).Endpoint Architecture and Zero-Trust Security: Own our global MDM strategy using Jamf and Twingate to enforce baseline security controls, automated provisioning, and zero-trust network access across all managed devices. Experience working with Crowdstrike.Security and Compliance Fluency: Practical knowledge of IT security posture (Gmail DLP, DNS filtering, phishing defences) and direct experience supporting audit readiness (SOC 2, ISO 27001, or similar frameworks).Automation-First Mindset: Experience going beyond GUI administration, using APIs, scripting, or Git workflows to automate joiner/mover/leaver processes and system inventories.Identity and Access Infrastructure: Architect and manage core identity controls (SSO/SAML, MFA, RBAC) across our enterprise SaaS stack (Google Workspace, Slack, Notion, 1Password), driving automated Joiner/Mover/Leaver (JML) workflows.Nice to HavesDirect experience managing configuration management via Infrastructure as Code (Terraform).Experience supporting cross-border teams across multiple international time zones in a hybrid or remote-first setup.Background in evaluating, procuring, and rationalising SaaS vendor tools and budgets.Experience with Linux device management is beneficial. Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.£1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more.Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you.25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.Mental Health Support via Spill — Access professional mental health services when you need them.Aviva Pension Scheme — Plan for the future with our pension program.Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us!Cycle-to-Work Scheme — Save on commuting costs while staying active.BorrowMyDoggy Access — Love dogs?
What this role is, and what else it is called
Employers in London advertise this kind of work as IT Support Engineer, Support Engineer, Technical Support Engineer and IT Support Technician too, so it is worth searching more than one wording. It is a lead or principal IT Support & Service Desk role in London, advertised as on-site.
About hiring at Ravelin
Ravelin has 1 other live technology role on its careers page, across Data, AI & Machine Learning and IT Support & Service Desk. Elsewhere in its adverts Ravelin asks for Java, C++, Rust, TensorFlow and PyTorch. See all Ravelin roles, salaries and stack.
How this role compares to the market
429 live UK roles list Terraform right now, from 161 employers. The median advertised salary is £80,000; 27% are advertised as remote. Browse Terraform roles.
605 live UK roles list Linux right now, from 229 employers. The median advertised salary is £65,000; 24% are advertised as remote. Browse Linux roles.
London has 4,313 live IT vacancies across 1,364 employers, with a median advertised salary of £70,000. Browse London roles.
Lead and principal roles make up 1,631 of the live UK IT market and advertise a median of £80,000.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Ravelin's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in London.