New Job Opening: Helpdesk Assistant - Part Time in Essex
About this role
Job title: Helpdesk Assistant - Part Time Job type: Permanent Emp type: Full-time Industry: Facilities Management Salary type: Annual Salary: Negotiable Location: Essex Job published: 20/08/2026 Job ID: 76486 Job Description Business Support Assistant - Helpdesk Location: Lakeside Shopping Centre Hours: Part time, 25 hours a week Shift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota Salary: £18,300 The Role We are recruiting for a Part Time Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time. Key Responsibilities Manage and monitor maintenance requests through the CAFM system. Coordinate planned and reactive maintenance works. Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved. Track compliance documentation, certificates, and audit actions. Monitor contractor attendance and update system records. Support Health & Safety and Fire Compliance teams with reporting and administration. Ensure accurate data entry and maintenance of operational records. Deliver outstanding customer service to both internal and external stakeholders. About You We're looking for someone who is: Highly organised with excellent attention to detail. A confident communicator with strong written and verbal communication skills. Experienced in a customer service, helpdesk, administration, or facilities support role. Comfortable managing multiple priorities in a fast-paced environment. Competent using Microsoft Office, particularly Word and Excel. Able to work independently as well as part of a wider team. Flexible with working hours, including weekends and late-night shifts. What's on Offer? Full-time permanent position. Varied and fast-paced role within a supportive team. Opportunity to develop knowledge of facilities management, compliance, and health & safety. Training and development opportunities. Modern working environment within a leading commercial destination. If you're an organised administrator with strong customer service skills and enjoy working in a busy operational environment, we'd love to hear from you. Apply with indeed Upload Resume | Portfolio File types (doc, docx, pdf, rtf, png, jpeg, jpg, bmp, jng, ppt, pptx, csv, gif) size up to 5MB First name Last name Email Phone number Location Level of Interest Please select Get me out of here! Ready for a career move Thinking about a move in next year Just networking Other-please explain in Note Note By checking this box, you agree to our Privacy Policy and Terms of Service Submit Loading... Loading... Loading... Loading... Loading... × Our use of cookies We use necessary cookies to make our site work. We'd also set analytics cookies to help us improve it. Using this tool will set a cookie on your device to remember your preferences. Necessary Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Statistics Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. For more detailed information about the cookies we use, see our Cookies page .
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised without a stated working pattern, which is worth asking about.
About hiring at C22
C22 has 2 other live technology roles on its careers page. See all C22 roles, salaries and stack.
Detected on C22's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.