Senior Technical Support Engineer @ Cloudsmith | Leadout Capital Job Board

About this role

Leadout Capital Portfolio Company Careers Discover opportunities across our portfolio companies Senior Technical Support Engineer Cloudsmith Software Engineering, IT, Customer Service United Kingdom Posted on Aug 19, 2026 Apply now TL;DR We're seeking a Senior Technical Support Engineer with deep technical expertise and a passion for customer engagement to solve complex customer challenges, mentor a growing team, and help shape the future of our world-class artifact management platform. About Cloudsmith Cloudsmith is building the operating system for the modern software supply chain. We run a global, fully managed, multi-tenant SaaS platform that helps organizations, from startups to the Fortune 500, secure, govern, and distribute software artifacts at scale. Worldwide, our customers use Cloudsmith as a critical infrastructure control plane for CI/CD, developer workflows, security controls, compliance, and software distribution, supporting 30+ formats and ecosystems across languages, containers, and operating systems. We recently raised our Series C to accelerate Cloudsmith 2.0: deeper artifact intelligence, stronger policy and provenance, faster package-aware delivery, and infrastructure built for engineering teams, as well as the modern AI-driven software factory. Backed by top-tier investors and on a trajectory toward IPO, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. By developers, for developers: we care about craft, architecture, and enterprise scale. The Role We are building a team that is responsible for the developer experience. On a daily basis, we work with our customers and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related issues. We expand and enhance their experience through the development and maintenance of 3rd party integrations that extend our API, CLI, and Webhook capabilities, while curating a public knowledge base to support customers to independently resolve common issues. Key Responsibilities Technical Support: Provide top-notch technical support to our customers, assisting them with any product-related issues, inquiries, or challenges they may encounter. Problem Solving: Diagnose and troubleshoot technical issues, replicating them in local environments and collaborating closely with customers to identify root cause and provide effective solutions. Documentation: Create and maintain detailed documentation, including knowledge base articles and FAQs, to assist customers in resolving common issues independently. Software Expertise: Leverage your expertise in application programming to build and maintain third party integrations like Terraform, GitHub Actions, CircleCI etc. Customer Advocacy: Act as a customer advocate within the company, sharing customer feedback, feature requests, and insights with the product development team to improve our offerings. Required Experience, Qualities & Skills Bachelor's degree in Computer Science, Information Technology, or a related field. 8+ years in Technical Product Support, a similar role, or a background in software development. Strong application programming experience, proficient in Java, Python, or JavaScript languages. Knowledge of software packaging and distribution concepts and tools. Excellent problem-solving and troubleshooting skills. An enthusiastic and effective communicator: you should be able to appeal to and communicate with both technical and non-technical listeners alike. Ability to work independently and as part of a team. Willingness to participate in an on-call rota supporting customers across multiple time zones. Preferred Skills & Certifications Professional experience in building, testing, deploying, debugging, and maintaining complex systems in production environments; or equivalent experience in open-source ecosystems and projects. Familiarity with UNIX-like systems (Linux/WSL/MacOS). Familiarity with Artifact and Package management, or the software supply chain. Familiarity with Cloud-based infrastructure, data structures & algorithms, storage systems, source control, and continuous integration. Amazon Web Services (AWS) / AWS Certifications. Contributions to open-source projects. ReST, GraphQL, gRPC API Design. Docker, OCI, ORAS, Kubernetes (k3s, k8s). Sigstore, Cosign, Keyless Signatures, Signature Attestation. Grafeas, Kritis, Metadata Provenance. Cultural Values We're Looking For A bias for action and a passion for what we do: A positive attitude and bias for action is everything. You proactively seek knowledge and are never satisfied with the status quo. Empathy + customer-centricity: You genuinely care about customers and strive to understand their needs, frustrations, and goals. You see customer success as your own success. Relentless curiosity + continuous learning: You are always eager to learn, improve, and challenge assumptions. Bias for Action + Ownership: You take initiative, move fast, and own problems end-to-end. You're not afraid to roll up your sleeves, even when challenges are outside your comfort zone. Collaboration + Candor: You value open, honest, and respectful communication. You give and receive feedback constructively and believe that the best ideas win, regardless of hierarchy. Benefits, Location & Work Environment Note: You must be based in the UK and have the right to work independently without requiring sponsorship. Headlines A remote-first position based in the UK A competitive compensation package, including equity. With comprehensive health, dental, and vision insurance. Plus, generous annual leave and flexible working policies to suit your lifestyle. Including a professional development budget for conferences and training. In a dynamic, innovative, trust-centric, and supportive work environment. With the opportunity to shape a fast-growing Series C scaleup (and beyond). Health and Wellness Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies. Personal Growth You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us. Hybrid / Remote First Cloudsmith is headquartered in Belfast, Northern Ireland, and we use our H.Q. regularly for activities like team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast (or otherwise) thrice yearly, with guest speakers and team activities. Most Cloudsmithers work remotely, close and far, so we rely on our online collaboration tools; Slack is how we work. About Equal Opportunity Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce. The Final Word We're looking for someone who can balance deep technical expertise with profound customer empathy, has the experience to help build a world-class technical support experience, and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers, for developers, and we're building the world's software supply chain platform and ecosystem.

What this role is, and what else it is called

Employers in Belfast advertise this kind of work as IT Helpdesk / Desktop Support Engineer, Product Support Engineer and Level 2 Support Technician too, so it is worth searching more than one wording. It is a senior IT Support & Service Desk role in Belfast, advertised as hybrid, splitting time between home and the office.

About hiring at Leadoutcapital

Leadoutcapital has 7 other live technology roles on its careers page, across Software Engineering, IT Support & Service Desk and QA & Software Testing. Of those, 50% are advertised as fully remote and 13% as hybrid. Elsewhere in its adverts Leadoutcapital asks for Ruby, React, PostgreSQL, Cypress and Playwright. We have been observing Leadoutcapital hiring technology staff since May 2026. See all Leadoutcapital roles, salaries and stack.

How this role compares to the market

1,965 live UK roles list Python right now, from 584 employers. The median advertised salary is £80,000; 30% are advertised as remote. Browse Python roles.

1,304 live UK roles list Java right now, from 330 employers. The median advertised salary is £90,000; 32% are advertised as remote. Browse Java roles.

Belfast has 42 live IT vacancies across 21 employers. Browse Belfast roles.

Senior roles make up 1,630 of the live UK IT market and advertise a median of £80,000.

Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.

Technologies mentioned

Detected on Leadoutcapital's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in Northern Ireland.