Salesforce Administrator
About this role
Job Title: Salesforce Administrator Reports To: Application Development Manager Location: Hybrid — requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Salesforce Administrator you will be part of a small team responsible for the maintenance, support, and continuous improvement of the Everything Managed Salesforce estate. This will involve working closely with other members of the IT department, internal stakeholders, and third parties to ensure a quality service that supports the evolving needs of our business. Responsibilities Manage and maintain a heavily customised Salesforce org, ensuring system stability and performance. Implement and update custom objects, fields, workflows, validation rules and flows. Manage complex configurations, including integrations with third-party systems and customisations. Improve user productivity through the enhancement of page layouts, lightning components, and user interfaces. Improve the use of Sales Cloud by adopting standard Salesforce Sales functionality and best practice processes. Enhance Service Cloud for case management, knowledge management, and customer support processes. Support Marketing Cloud Engagement by maintaining audience segments, journeys, and integrations with other systems. Actively participate with other members of the Salesforce technical team in project deliverables to migrate legacy customisations to standard Salesforce OOB functionality or best practices customisations. Provide day-to-day internal user support, troubleshooting, and best practice guidance. Conduct regular training sessions to improve user adoption and proficiency across the business. Provide new and improved reports and dashboards and end user training in the creation and use of reports to provide actionable insights. Work closely with cross-functional teams to gather requirements, define project scope, and deliver solutions on time. Develop and maintain documentation, including training materials and technical guides. Contribute to knowledge sharing within the IT team. Skills and Experience Proven experience as a Salesforce Administrator in a heavily customised Salesforce environment. Demonstrable experience with multi-cloud Salesforce orgs. Proficiency in Sales Cloud (must have), Service Cloud (must have), Marketing Cloud (good to have) and Experience Cloud (nice to have). Salesforce Administrator certification as a minimum, with additional certifications preferred. Familiarity with Apex, Visualforce, and SOQL is beneficial but not essential, this would be to support investigations or change impact, you would not be expected to originate code. Must have hands-on experience with automation tools such as Flow and Workflow Rules. Strong understand of Salesforce best practices and governance. Experience of replacing legacy code-based customisations (Apex, Aura, LWC) with standard functionality or declarative customisations would be beneficial. Understanding of data management, deduplication, data migration and import/export processes. Experience of managing AppExchange solutions (Conga) and integrations with third-party systems (e.g. ERP, Marketing Automation). Excellent analytical and problem-solving skills, and attention to detail. Ability to work independently and as part of a team collaboratively in a dynamic environment. Demonstrable ability to prioritise tasks and work effectively in a fast-paced environment. Good communication and interpersonal skills. What We Offer Hybrid working — minimum 3 days per week in our Newcastle upon Tyne office. Collaborative team environment within a growing technology function. Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds. Competitive salary and benefits package.
What this role is, and what else it is called
Employers in Newcastle upon Tyne advertise this kind of work as Salesforce Developer and Junior Salesforce Developer too, so it is worth searching more than one wording. It is a mid-level Enterprise Applications role in Newcastle upon Tyne, advertised as hybrid, splitting time between home and the office.
About hiring at Everythingmanaged
Everythingmanaged has 2 other live technology roles on its careers page. Of those, 0% are advertised as fully remote and 100% as hybrid. Elsewhere in its adverts Everythingmanaged asks for ServiceNow and Jira. See all Everythingmanaged roles, salaries and stack.
How this role compares to the market
634 live UK roles list Salesforce right now, from 139 employers. The median advertised salary is £60,000; 24% are advertised as remote. Browse Salesforce roles.
Newcastle upon Tyne has 63 live IT vacancies across 23 employers, with a median advertised salary of £45,000. Browse Newcastle upon Tyne roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Everythingmanaged's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in North East.