Service Desk Analyst | Whirr Crew
About this role
We are looking for Service Desk Analyst Contract Prague, Hybrid Whirr Crew is looking for the Service Desk Analyst, who will support client’s global operations by providing high-quality technical support and customer service in one of the listed languages plus English. As a fully remote team member, you’ll address end-user issues, assist in troubleshooting, and work to maintain seamless IT service desk operations for the UK and corresponding language-specific business units. The Service Desk Analyst will contribute to smooth service desk operations, maintain SLA and KPI standards, and deliver a high level of user satisfaction across client’s supported language-specific business units. Details: Start: ASAP Schedule: Hybrid in Chodov (2 times/week) Allocation: Ongoing Languages: English Fluent + Swedish, Danish, French, Italian, Spanish, Portugues or Dutch. Technology: Basic understanding of office applications, Azure Active Directory, 1st level IT support Skill Area: IT Support and Customer Service Task Focus: Providing technical support to end-users, resolving IT issues, and ensuring efficient service desk operations. Key Responsobilities: - Provide 1st level IT support to end-users, addressing technical requests and resolving issues effectively. - Manage support tickets, escalate issues as needed, and follow through to ensure user satisfaction. - Monitor and meet service delivery SLAs and KPIs. - Ensure clear and professional communication with users, fostering a positive support experience. Requirements: - Fluent in one of the following languages plus English: - Swedish, Danish, French, Italian, or Dutch - Basic understanding of office applications and familiarity with Azure Active Directory. - Previous experience in a 1st level IT support role, with the ability to troubleshoot common issues. - Strong communication skills and a user-centric approach to problem resolution. - Ability to handle multiple requests efficiently, ensuring timely responses and adherence to SLAs. Apply now Join our dynamic team and contribute to the continued success of support. Your name Your e-mail * .pdf,.txt,.doc,.docx,.rtf Choose a file SEND Anastasiia Cotura IT Recruiter recruiting@whirrcrew.com You might be also interested... IT Administrator Development view the position DevOps Development view the position SEE ALL VACANCIES At Whirr Crew Please, read our Privacy Policy for more information or manage your preferences. If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked. Functional cookies At Whirr Crew Please, read our Privacy Policy for more information or manage your preferences. If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as IT Support Engineer, IT Support Technician, Technical Support Engineer and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised as hybrid, splitting time between home and the office.
How this role compares to the market
1,135 live UK roles list Azure right now, from 443 employers. The median advertised salary is £55,000; 28% are advertised as remote. Browse Azure roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Whirrcrew's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.