Technical Support Engineer- London
About this role
We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology. Who are we? Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence). Why Options? Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia. Continuous career development opportunities: We provide professional skills development and technical training. The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking. Industry Leaders: We serve 700 clients, including the top 40 global banks, and we are highly acquisitive, giving opportunities to be involved in deal teams. The Role As an Options Technology Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with client’s technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated individuals to join our dynamic team in London. Please note as a graduate, placement, intern or apprentice you will be expected to work from the office on a full time basis for at least the first 12 months of your employment. We’re looking for someone who has technical proficiency in: Bachelor's degree in computer science, information technology, or a related field (or equivalent experience). Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting. Experience: Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting. Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly. Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams. Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations. Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required. Typical Job duties would include: Technical Support: Serve as a technical point of contact for clients, providing remote or on-site support for all options trading technology systems. System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date. Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions. Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately. Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client. System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment. Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement. We’re also looking for candidates with: Strong research, writing and communication skills. Exceptional organisational skills and strong attention to detail. Desire to travel and see the world. Ability to work independently and manage your own projects in a professional manner. A passion for innovation and the financial technology sector. Project management skills and proven ability to manage own workload. How to apply Please submit a CV and cover letter to the Technical Support Engineer role on the Options Career Page at https://www.options-it.com/careers/. On your CV, please include a section on your hobbies and interests and on the covering letter please detail the role you are applying to, along with your availability. If you have any questions about this position, please contact careers@options-it.com We look forward to reviewing your application and discussing how you can make an impact at Options Technology!
What this role is, and what else it is called
Employers in London advertise this kind of work as IT Support Engineer, Support Engineer, Technical Support Engineer and IT Support Technician too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in London, advertised as fully remote, so it is open to candidates working from home.
About hiring at Options It
Options It has 6 other live technology roles on its careers page, across IT Support & Service Desk, Software Engineering and Networks & Telecommunications. Of those, 14% are advertised as fully remote and 0% as hybrid. Elsewhere in its adverts Options It asks for Python, Linux, Cisco, C++ and PHP. See all Options It roles, salaries and stack.
How this role compares to the market
1,139 live UK roles list Azure right now, from 443 employers. The median advertised salary is £55,000; 28% are advertised as remote. Browse Azure roles.
London has 4,323 live IT vacancies across 1,366 employers, with a median advertised salary of £70,000. Browse London roles.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Technologies mentioned
Detected on Options It's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in London.