IT Support Apprentice
About this role
We're Hiring IT Support Apprentice Department: IT Job Title: IT Support Apprentice Reporting to: People & Culture Manager, IT Strategic Lead Location: Head Office - Bristol UK Basic Purpose IES are proud to be able to offer this development opportunity which has huge potential. This is an exciting prospect to join a fast-paced environment, working with multiple teams across the business who support a wide range of internal and external customers, dealing with companies worldwide. This role will naturally grow to support and eventually lead large scale projects, initially providing first line support to the business and working closely with IT and Systems Co-ordinator enabling the successful candidate to learn from the ground up. Apply Now Key Tasks To repair and diagnose first line support for PC’s, Laptops, Printers and associated peripherals in conjunction with IT and Systems Co-ordinator and external IT Support provider Set up new starter equipment including and not limited to mobile phones and tablets Be point of contact for external IT Support provider Respond to, log and resolve internal support requests Contribute to the development and update of network systems as required Assist with large system upgrades, overhauls and projects as instructed Set up equipment for events as required including support for all Audio Visual (AV) technologies Support with New Starters IT induction Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace. Respond to any requests for information from your line management in a timely manner Be familiar with customer policies and processes where applicable To be approachable and accepting of Training requirements in relation to the role To maintain the skills and knowledge required to perform the role to the required standard Must be able to embrace new technologies and adapt to change Company asset logs to be maintained Keep up to date with industry standards and offer recommendations based on best practice Scanning, filing (electronic & hard copy) & issuing documentation as appropriate Support with invoice and spend reconciliation Working in strict compliance with Health and Safety Risk Assessments and Methods Statements Providing other general administrative support to the department May be required to complete other business activities on behalf of the company from time to time in line with identified skills, competencies and experience Requirements Knowledge & Skills Exceptional organisational skills with very high attention to detail Ability to multi-task, anticipate and respond effectively to changing priorities Flexible, conscientious attitude to work High standard of written & verbal communication, with a confident & professional phone manner Strong interpersonal skills Ability to remain calm, focused & productive in a fast-paced working environment Comfortable working autonomously IT literate, with a strong working knowledge of Microsoft Excel, Word & Outlook Training, Education & Experience GCSE or equivalent English (Grade 4/C Or above) Essential GCSE or equivalent Maths (Grade 4/C Or above) Essential Renumeration & Benefits Salary / Rate: £8.72 p/h Basic Hours: Monday to Friday 09.00-17.00, 30-minute lunch break. Total 37.5 hrs per week. Benefits Free on-site parking at Head Office Increased annual leave by service length Private Medical Insurance by service length Life assurance scheme Employee Assistance Programme Structured career development Regular company events Free on-site gym at Head Office How to Apply To apply for this role, please use the form above or submit your up-to-date CV to careers@ies.co.uk quoting reference 04ITA0124 Discover More About IES Where expertise meets trust in engineering services. As dedicated providers for Original Equipment Manufacturers (OEMs) and manufacturers worldwide, we take pride in our commitment to excellence. Explore our company's profile, governance processes, partnerships, and career opportunities to discover the essence of our innovative and reliable solutions.
What this role is, and what else it is called
Employers in Bristol advertise this kind of work as Service Desk Analyst, Manager IT Service Desk, Software Support Analyst - Careers at Simitive and Service Desk Consultant 2nd Line (Infrastructure), Jobs, 339 too, so it is worth searching more than one wording. It is a graduate or junior IT Support & Service Desk role in Bristol, advertised as on-site.
About hiring at Ies
Ies has 1 other live technology role on its careers page. See all Ies roles, salaries and stack.
How this role compares to the market
Bristol has 105 live IT vacancies across 59 employers, with a median advertised salary of £45,000. Browse Bristol roles.
Graduate and junior roles make up 415 of the live UK IT market and advertise a median of £30,000.
Market figures are today's snapshot of live UK roles on employer careers pages; see hiring trends.
Detected on Ies's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site. More IT jobs in South West.