it Support Specialist
About this role
Collaborate with internal teams (e.g., marketing, product development) to ensure client needs are met. Reporting and Analysis: Provide regular sales forecasts and reports to the Sales Manager. Track and analyse sales performance data to identify areas for improvement. Stay up-to-date on industry trends and competitor activities. Skills, Qualifications, and Experience Required: Bachelor's degree in Business Administration, Marketing, or a related field. Proven track record of success in sales, preferably within the EdTech industry (minimum 3 years). Strong understanding of B2B and B2C sales processes. Excellent communication, presentation, and interpersonal skills. Strong English Place of work: Hybrid (work from Sutton several times a month) apply it Support Specialist Duties: - identify, troubleshoot and resolve software issues; - provide technical support, offer clear instructions and guidance to beta-users, and advise them on resolving technical problems with the platform, - facilitate user access to systems, ensuring proper authorisation and permissions are in place, - develop user interfaces that are intuitive, user-friendly, and meet the design requirements, - test and соrrесt software programs before release to ensure they are free from defects and meet functional standards, - report on commonly occurring queries to the director, providing insights into underlying problems and recommending solutions, ensuring efficient problem resolution and contributing to continuous improvement initiatives, - create and maintain software documentation, - develop security systems and procedures to protect users from hacks and programs from viruses, - ensure that code and software complies with data protection laws and security regulations Skills, qualifications and experience required: - Bachelor's degree in Information Technology, Computer Science or equivalent, - at least 3 years of experience in а similar role in edtech, - strong technical troubleshooting skills and experience in IT support ticketing systems and issue tracking, - attention to detail and commitment to providing high-quality support - strong English, Russian Place of work: Sutton.
What this role is, and what else it is called
Employers in the UK advertise this kind of work as Technical Support Engineer, IT Support Engineer, IT Support Technician and Support Engineer too, so it is worth searching more than one wording. It is a mid-level IT Support & Service Desk role in the UK, advertised as hybrid, splitting time between home and the office.
Detected on Rroaded's careers page. ProdReady Recruitment lists this vacancy as an aggregator and is not the employer; applications go to the employer's own site.